
Manage and process high-volume warranty claims in compliance with Volkswagen policies.
Ensure strict adherence to policies and procedures with service team.
Conducted internal warranty audits with service team to identify errors, trends and potential chargeback risks.
Reduce warranty chargebacks by proactively correcting claims and educating service advisors and technicians.
Resolve any warranty rejection, debits and discrepancies efficiently and professionally.
Staying current with warranty updates and policy changes and educating service team.
Assisted in training new warranty administrators and continue to maintain contact with multiple administrators throughout the metroplex.
Managing and processing Volkswagen warranty claims with consistent accuracy and compliance. Reviewing repair orders, technician notes, labor operations and part usage following Volkswagen warranty policies and procedures and proper documentation standards.