Tamara Rodriguez
Garland,TX
Summary
Manage and process high-volume warranty claims in compliance with Volkswagen policies.
Ensure strict adherence to policies and procedures with service team.
Conducted internal warranty audits with service team to identify errors, trends and potential chargeback risks.
Reduce warranty chargebacks by proactively correcting claims and educating service advisors and technicians.
Resolve any warranty rejection, debits and discrepancies efficiently and professionally.
Staying current with warranty updates and policy changes and educating service team.
Assisted in training new warranty administrators and continue to maintain contact with multiple administrators throughout the metroplex.
Overview
32
32
years of professional experience
Work History
Volkswagen Warranty Administrator
Clay Cooley Volkswagen of Lewisville
09.2005 - Current
Managing and processing Volkswagen warranty claims with consistent accuracy and compliance. Reviewing repair orders, technician notes, labor operations and part usage following Volkswagen warranty policies and procedures and proper documentation standards.
Dispatcher
Park Cities Jeep/Volkswagen
09.1999 - 09.2005
Service Advisor
Park Place Motorcars
01.1994 - 09.1999
Education
Bachelor of Arts - Mathematics
Bloomsburg University of Pennsylvania
Bloomsburg, PA12-1993
Skills
- Managing claims for proper claim submission and compliance practices
- Warranty management and training service staff on proper claim standards
- Analyzing all work performed adhering to Volkswagen policies and procedures
- Detailed oriented with accuracy, consistency and integrity in warranty administration
Timeline
Volkswagen Warranty Administrator
Clay Cooley Volkswagen of Lewisville
09.2005 - Current
Dispatcher
Park Cities Jeep/Volkswagen
09.1999 - 09.2005
Service Advisor
Park Place Motorcars
01.1994 - 09.1999
Bachelor of Arts - Mathematics
Bloomsburg University of Pennsylvania