- Watching Movies and TV Shows
- Music
- Swimming
- Crafting and DIY Projects
- I participate in low-impact exercises to strengthen core muscles
- Avid Reader
- Family time
Deborah Lewis
North,VA
Summary
Warranty professional with strong background in managing warranty claims and ensuring policy adherence. Demonstrated ability to improve warranty processes and effectively handle customer inquiries. Known for collaborative approach and flexibility in meeting changing business needs, with focus on detailed record-keeping and customer satisfaction. Working with TBF has given me the opportunity to work remotely and adapt to different DMS systems for 6-8 GM dealers.
Overview
25
25
years of professional experience
Work History
Warranty Administrator
TBF Enterprises
Tequesta, FL
08.2021 - Current
- Processed warranty claims efficiently, ensuring accurate documentation and adherence to company policies.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Service Advisor/Warranty Administrator
Haley Buick GMC
Richmond, VA
08.2001 - 08.2021
- Advised customers on service options, ensuring clarity and satisfaction.
- Coordinated service appointments, optimizing scheduling for efficiency.
- Communicated with technicians to relay customer concerns and service requirements.
- Managed customer inquiries, providing timely updates and resolving issues effectively.
- Trained new staff on service processes and customer interaction standards.
- Developed relationships with repeat customers, fostering loyalty through exceptional service.
Education
High School Diploma -
Maggie Walker
Richmond, VA06-1975
Skills
- Warranty claim processing
- Documentation accuracy
- Claims review procedures
- Customer service excellence
- Claims submission accuracy
- Data entry precision
- Claims processing
- Warranty management
- Claims submissions
Interests
Timeline
Warranty Administrator
TBF Enterprises
08.2021 - Current
Service Advisor/Warranty Administrator
Haley Buick GMC
08.2001 - 08.2021
High School Diploma -
Maggie Walker