Heather Coleman
Menifee,CA
Summary
Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with customers, manufacturers, and staff. Proficient in Microsoft Word and Excel. Pursuing a new position with long-term potential.
Overview
2
2
years of professional experience
Work History
Warranty Administrator
RV Supercenter
Menifee, CA
06.2020 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
- Monitored factory recalls and announcements to stay on top of changes.
- Gathered paperwork and contacted customers to book appointments.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
Tustin High School
Tustin06.1997
Skills
- Complex Problem-Solving
- Reading Comprehension
- Solution Creation
- Technical Proficiency
- Appointment Booking
- Interoffice Correspondence
- Warranty Claim Processing
- Administration and Reporting
- Critical Thinking
- Active Listening
- Warranty Requirements
- Scheduling and Coordinating
Timeline
Warranty Administrator
RV Supercenter
06.2020 - Current
High School Diploma -
Tustin High School
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