Tammy Heal

Telephonic Triage Specialist (2024-Present)

Regional Triage Nurse Manager (2017-2024)

Patient Care Manager (2014-2017)

Nurse Case Manager (2013-2014)

• Monitored staff performance and provided coaching and formal counseling to staff as needed.
• Performed management activities, including interviewing, hiring, disciplinary actions and dismissals.
• Imparted medical, operational and patient care knowledge to junior nurses, supporting personal growth and enhancing professional development.
• Answered questions and addressed concerns from employees promptly through email, phone and in person.
• Developed clinical staff with regular evaluations and annual feedback sessions.
• Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients.
• On-call 24/7 to address staff and patient needs after business hours.

• Completed initial assessments of patients and family to determine and address individual home care needs. Developed care plan for individuals needs.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Addressed patient care needs, collected vitals, dressed wounds and managed catheters.

• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure.
• Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
• Collected and documented vital signs to track current patient conditions.
• Assisted with nursing duties in short-staffed areas.