Open To Work
Tammy Hicks
St. Cloud,FL
Work Preference
Summary
HR Operations Specialist with expertise in managing HR compliance, employee lifecycle, and leave administration. Proven track record in overseeing daily operations, HRIS management, and claims processing while ensuring adherence to regulatory standards and best practices.
Overview
15
15
years of professional experience
Work History
HR Operations Specialist
Alight Solutions
01.2020 - Current
- HR Compliance/Employee Lifecycle / Leave Administration/ FMLA/ADA/Benefit Administration support employee lifecycle process for Third Party Administrators
- Responsible for overseeing daily HR operations
- HRIS Management-Maintained employee data, records and HR reporting
- LeavePro-managed leave administration (LTD/STD/FMLA/ADA/Accommodations)
- Policy communication - determined eligibility and certification in compliance with state and federal regulations.
- Claims management -Approve and deny STD/FMLA/ADA/Accommodations
- Co-manage payroll with Payroll Administrator
- Benefit Administration - Identify action plans; determined benefits due. Support employee lifecycle processes, onboarding, performance management, open enrollment guidance, employee inquiries, documentation and compliance management.
PNC Financial Advisor
01.2019 - 01.2020
- Analyzed client needs and presented potential solutions.
- Provided sound knowledge of trust, banking and credit products.
- Established new accounts and managed loan processing and other financial services availability.
Remote Medicare Part D Quality Assurance
CVS Health
01.2017 - 01.2018
- Monitored the member experience to evaluate Medicare Part D trend analysis and graded calls according to company’s quality assurance standards.
- Provided timely and complete feedback to representatives.
- Followed all quality assurance.
LTD Case Manager II
Sedgwick CMS
01.2014 - 01.2015
- Approved and denied LTD claims and managed claims for TPA.
- Followed best leave of absence practices and maintained high audit scores.
Leave of Absence Specialist/ STD Case Manager II
Aon Hewitt
01.2012 - 01.2014
- Provided knowledge claims management for STD/LOA claims.
- Offered HR best practices and consulting for std and leave of absence.
- Followed FMLA policies and procedures.
- Handled appeal and grievances on claims.
- Trained Aon employee’s on FMLA.
Education
High School Diploma -
Denbigh High School
06-1996
Strengths
- Human Resource Operations
- Best Practices philosophies
- Detail oriented
- Employee Relations
- HRIS-Leavepro
- Claims Management
- Benefit Administration
- Onboarding & Offboarding
- Excellent written and verbal skills
- Case Management
- Quality Assurance/ Data entry
- FMLA/ADA/ Leave Administration
Timeline
HR Operations Specialist
Alight Solutions
01.2020 - Current
PNC Financial Advisor
01.2019 - 01.2020
Remote Medicare Part D Quality Assurance
CVS Health
01.2017 - 01.2018
LTD Case Manager II
Sedgwick CMS
01.2014 - 01.2015
Leave of Absence Specialist/ STD Case Manager II
Aon Hewitt
01.2012 - 01.2014
High School Diploma -
Denbigh High School