Tammy Holiday
Store Manager
Matthews,NC
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
1
1
Language
Work History
Human Resources Team Lead
McDonalds
Matthews, NC
06.2018 - Current
- Liaised between multiple business divisions to improve communications.
- Organized company-wide events designed to boost employee morale.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits and other details.
- Prepared new hire letters, employee contracts and corporate policies.
- Developed succession plans and promotion paths for staff.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Store Manager
McDonalds
Matthews, NC
03.2014 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Introduced new methods, practices and systems to reduce turnaround time.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Prepared annual budgets with controls to prevent overages.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
License - Business Administration And Management
Hamburger University
Chicago, IL 08.2019 - 05.2020
Skills
Team leadership and coaching
Relationship building and management
Maximizing profitability
Staff Management
Sales expertise
Training and mentoring
Systems and software programs
Personnel development
Team Building
Customer Relations
Accomplishments
- Developed 19 shift managers, 8 departmental managers and 3 store managers during my tenure
- Maintained elevated relationship with the local and state regulatory levels to exceed in each category of safe/clean working environment.
- Maximized sales by motivating staff to achieve a 15% sale increase
- Have a 4% turnover rate, which is currently the lowest in my marker
Certification
CPR
Timeline
License - Business Administration And Management
Hamburger University
08.2019 - 05.2020
Human Resources Team Lead
McDonalds
06.2018 - Current
Serv Safe Teacher and Proctor
10-2015
Store Manager
McDonalds
03.2014 - Current
CPR
07-2006
CNA
05-2006