Tammy Ingwersen

Supervised more than 20 employees and implemented training programs for new hires to enhance the onboarding process.

• Supervised direct support staff in Optimae Life Services residential programs.
• Trained staff on person-centered care and service documentation.
• Coordinated daily schedules for community-based human services operations.

Oversaw homes for special needs individuals, leading a staff of 20 to 25 employees to ensure quality care. Facilitated comprehensive training for new hires, enhancing readiness for their roles. Conducted annual training sessions for all employees. Collaborated with social workers to maintain accurate paperwork for social security and relevant waivers. Coordinated transportation for individuals to medical, psychiatric, and specialty appointments, ensuring access to essential services. Ensured homes were equipped with necessary resources for daily comfort and happiness.

• Managed staff at Optimae Life Services, ensuring effective implementation of community-based support programs.
• Conducted training for direct support staff on principles of person-centered care and established service expectations.
• Reviewed documentation to ensure compliance with Optimae Life Services standards and regulations.

• Performed security rounds and facility inspections across assigned posts.
• Responded to disturbances using approved correctional control procedures.
• Maintained order during intake, visitation, and daily institutional operations.
• Supported inmate escorts, counts, and scheduled activities while monitoring movement.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Monitored daily activities to detect and address suspicious behavior, improper conduct, and signs of conflict.
• Interacted with inmates to de-escalate tensions and foster a peaceful atmosphere within the facility.
• Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
• Documented incidents, observations, and rule violations in shift reports to ensure accurate record-keeping and accountability.

• Monitored inmate housing units at Washington County Jail for safety and security.
• Searched inmates, cells, and property for contraband.
• Conducted inmate counts and head checks during facility rounds.
• Escorted inmates to court, medical visits, and program areas.
• Coordinated with deputies, medical staff, and supervisors on inmate care.
• Completed incident reports, logs, and shift documentation accurately.