Tammy Jaworski

Assisted homeowners, lenders, contractors, and insurance carriers with claim-related inquiries and documentation requirements throughout loss draft process, ensuring clarity and support. Reviewed and processed loss draft documentation for accuracy and compliance with company guidelines, monitored claim progression, and facilitated timely disbursement of insurance funds to enhance customer satisfaction. Resolved customer concerns, researched complex issues, and collaborated with internal and external stakeholders to support efficiently. Educated customers on process requirements and next steps while maintaining detailed account records and delivering high-quality service in a fast-paced environment.

• Resolved inbound customer inquiries regarding policies, billing, and coverage details with accurate, compliant guidance.
• Documented case notes and service interactions in CRM systems to maintain complete account histories.
• Investigated claim and service issues, coordinating resolution across billing, operations, and support teams.

• Provided customer support throughout the loss draft process by assisting homeowners, lenders, contractors, and insurance carriers with claim-related inquiries and documentation requirements. Reviewed and processed loss draft documentation for accuracy and compliance with company guidelines, monitored claim progression, and facilitated timely disbursement of insurance funds to expedite customer support. Resolved customer concerns, researched complex issues, and collaborated with internal and external stakeholders to support efficient claim resolution. Maintained detailed account records and educated customers on process requirements and next steps, while delivering professional, high-quality service and managing multiple priorities in a fast-paced environment.
• Resolved inbound customer inquiries regarding policies, claims, and billing with accurate, compliant guidance.
• Documented case details in CRM systems, ensuring complete records and seamless follow-up.
• De-escalated complex customer concerns using empathetic communication and solution-focused problem solving.

• Detected and resolved fraud cases, strengthening security measures and reducing risk exposure. Collaborated with team to analyze fraud patterns, improving detection efficiency by substantial margins. Implemented strategies that led to a noticeable decrease in fraudulent activities. Utilized analytical skills to identify vulnerabilities, leading to enhanced fraud prevention methods. Analyzed complex fraud patterns, implementing strategic detection methods that substantially reduced fraudulent activities and protected customer accounts. Resolved high-priority fraud cases swiftly, maintaining a rapid response time and significantly improving customer satisfaction. Reviewed transaction data meticulously, identifying subtle irregularities that prevented numerous fraudulent activities.
• Managed tasks efficiently in a remote setting
• Investigated suspicious account activity and verified customer information to prevent telecom fraud losses.
• Reviewed disputed transactions and chargeback cases using CRM and ticketing systems for accurate resolution.
• Analyzed call patterns and usage anomalies to identify fraud trends and escalation needs.

• Oversee daily operations, enhancing team productivity and customer satisfaction. Implemented inventory controls, reducing stock discrepancies and enhancing accuracy in inventory management. Trained staff in customer service, leading to improved feedback and repeat business. Streamlined scheduling processes, optimizing staff allocation and minimizing overtime costs. Fostered a positive work environment, mentored new hires, and improved team cohesion and customer service ratings through effective communication. Managed daily operations, ensured compliance with company policies, maintained accurate financial records, and conducted thorough inventory audits. Resolved customer complaints promptly, provided exceptional service, trained staff on conflict resolution, improving overall customer satisfaction
• Supervised daily store operations, ensuring service standards, merchandising, and compliance with company procedures.
• Trained associates on register procedures, customer service, and recovery expectations.
• Managed cash handling, deposits, and safe counts with accuracy and accountability.

• Led call center team to optimize intake processes, enhancing workflow efficiency. Implemented streamlined protocols, reducing average call time and enhancing customer satisfaction. Fostered supportive team environment, encouraging knowledge sharing and continuous improvement initiatives. Collaborated with cross-functional teams to enhance service delivery. Ensured compliance with industry regulations and company policies. Conducted regular quality audits to ensure high customer service standards and data accuracy. Cultivated a cohesive team environment, fostering knowledge sharing and professional growth. Partnered with cross-functional units to enhance service delivery and efficiency.
• REMOTE
• Supervised intake workflows, ensuring accurate case assignment and timely follow-up across support queues.
• Coached intake representatives on call handling, documentation standards, and service expectations.
• Reviewed submitted records for completeness, accuracy, and compliance with client requirements.

• Handled customer inquiries and resolved issues, improving satisfaction through effective communication. Achieved high customer satisfaction scores by efficiently addressing and resolving complaints. Utilized CRM software to track and manage customer interactions, streamlining service processes. Identified recurring issues and collaborated with team to implement solutions, reducing call volume. Contributed to a collaborative team environment, supporting colleagues in achieving service goals.
• REMOTE
• Resolved complex customer inquiries through phone, chat, and email using empathy and active listening.
• Trained new team members on service standards, documentation practices, and client-specific support procedures.
• Escalated priority issues to appropriate departments while maintaining clear case notes and follow-up ownership.

• Prepared a variety of cocktails for customers at the bar. efficiently, enhancing customer satisfaction and increasing repeat visits. Oversaw inventory levels to ensure adequate supply for bar operations., reducing waste and optimizing supply costs. Conducted training sessions for new staff on bar operations., fostering teamwork and improving service quality. Addressed and resolved customer complaints to ensure satisfaction. swiftly, maintaining a positive dining experience. Streamlined drink preparation process, reducing wait times. Implemented upselling techniques, boosting average check size. Ensured bar area was clean and organized for efficient service..
• Crafted cocktails and beverage presentations to maintain consistent quality and guest satisfaction.
• Managed POS transactions, cash handling, and end-of-shift reconciliation with accuracy.
• Recommended drink pairings and specials to increase sales and enhance guest experience.

• Managed global accounts, strengthening client relationships and contributing to revenue growth. Collaborated with cross-functional teams to streamline processes, improving operational efficiency. Analyzed market trends to identify opportunities, enhancing client satisfaction. Resolved complex client issues promptly, ensuring high retention rates. Implemented strategic initiatives, achieving measurable improvements in account performance.
• Managed customer account inquiries, ensuring accurate order status updates and timely issue resolution.
• Coordinated order processing across sales, operations, and finance teams to maintain service continuity.
• Reviewed account records for accuracy, correcting discrepancies in billing, shipping, and customer documentation.