Tammy Johnson
Charlotte ,NC
Summary
Dynamic retail professional with extensive experience as a Store Manager at Lori’s Gifts, excelling in customer service and problem-solving. Proven track record in enhancing store operations and employee training, fostering a positive environment. Skilled in cash management, consistently improving accuracy and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Store Manager
Lori’s Gifts
06.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
If It’s Paper
06.2001 - 12.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Independence, High School
Mint Hill, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Store merchandising
- Shift scheduling
- Employee training
Timeline
Store Manager
Lori’s Gifts
06.2009 - Current
Assistant Manager
If It’s Paper
06.2001 - 12.2008
Independence, High School
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