Tammy Kerner

Provide an exceptional shopping experience in our store. Customer service is our number one priority. Daily tasks of ordering product for the the sales floor and seafood case. Making sure all product is fresh and up to Heinens standards. Setting up the departments to catch customers eyes and grab their attention to ensure sales. Maintaining a clean and safe work enviroment. Working with vendors to order our fish and other products. Managing the team to promote sales. Inventory management.

• Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
• Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
• Washed floors, walls, coolers and storage shelves.
• Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
• Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
• Cleaned and sanitized seafood area to preserve products and protect safety of guests.
• Developed strong relationships with vendors, ensuring timely deliveries and access to high-quality products at competitive prices.
• Cleaned and sanitized equipment, tools, and work surfaces.
• Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
• Assisted customers with product selection by making recommendations and suggestions based on customer needs.
• Checked quality of products and removed expired items.
• Followed written recipes to prepare prepackaged seafood meals.
• Interacted with customers to foster loyalty and satisfaction.
• Created hospitable shopping experience by merchandising and stocking products and specialty items.
• Handled specialty seafood items for packaging and display.
• Contributed to store profitability by effectively managing inventory levels according to demand trends and seasonal fluctuations in sales.
• Demonstrated excellent knife skills for portioning, filleting, deboning, and trimming various species of fish.
• Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.
• Supported store-wide initiatives by cross-training in other departments as needed, demonstrating versatility within the retail setting.

• Implemented efficient merchandising strategies, showcasing featured products and optimizing store layout for ease of navigation.
• Developed employee training programs that increased team knowledge of cheese varieties, production methods, and pairings.
• Enhanced customer satisfaction by providing personalized cheese recommendations and pairing suggestions.
• Boosted store reputation for quality products by consistently maintaining a diverse and high-quality cheese selection.

• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Managed cellar and beverage storage maintenance to prevent inventory spoilage.
• Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
• Set up wine tastings to bring in business and promote special offerings.