Jacqueline Richardson
Colchester,CT
Summary
At Stop and Shop Supermarket, I spearheaded a team as Seafood Manager, enhancing operational efficiency and customer satisfaction through innovative merchandising and stringent food safety practices. My leadership boosted department sales by over 20%, leveraging my expertise in inventory control and team development. Known for exceptional problem-solving and interpersonal skills, I excel in driving performance and fostering strong customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seafood Manager
Stop and Shop Supermarket
02.2024 - Current
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
Seafood Manager
Stop and Shop Supermarket
10.2021 - 02.2024
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Assisted in creating an approachable atmosphere where customers could learn about different types of seafood options as well as their preparation methods.
- Established performance benchmarks for staff accountability, resulting in improved productivity levels across the department.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Implemented effective staff training programs, resulting in knowledgeable and efficient team members.
- Promoted a culture of continuous improvement through employee feedback and process evaluation.
- Conducted regular competitor analysis to maintain market competitiveness within the local area''s seafood offerings.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
- Streamlined inventory management for increased efficiency and reduced waste.
- Spearheaded sustainability initiatives that contributed towards reducing environmental impact by sourcing from eco-friendly vendors.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Optimized department layout for easier navigation and enhanced shopping experience.
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
- Utilized data-driven analysis to inform decision-making processes related to product assortment, pricing, and promotional strategies.
- Managed budgeting and pricing strategies to maximize profitability without compromising quality.
- Participated in vendor negotiations to secure favorable pricing terms while maintaining quality standards.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate Of Arts - Graphic And Digital Design
Lyndon State College
Lyndonville, VT05.2010
Skills
- Merchandise presentation
- Operational efficiency
- Training and mentoring
- Team building
- Sanitation standards
- Food safety compliance
- Scheduling
- Staff training
- Inventory control
- Product rotation
- Employee scheduling
- Equipment monitoring
- Production planning
- Waste reduction
- Pricing strategy
- Marketing initiatives
- Promotional planning
- Product preparation
- Display design
- Regulation compliance
- Seafood pricing
- Seafood replenishment
- Demand assessment
- Priced fish cuts
- Display case management
- Fish inspection
- Ordering and receiving
- Seafood quality assurance
- Shipment logistics
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Scheduling and coordinating
- Managing operations and efficiency
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Employee training
- Training and development
- Goal setting
- Team development
- Professionalism
- Good judgment
- Interpersonal communication
- Task delegation
- Quality control
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Negotiation and conflict resolution
- Employee coaching and mentoring
- Schedule management
- Sales strategy
- MS office
- Preventive Maintenance
- Time management abilities
- Adaptability
- Business analysis
- Crisis management
Certification
National registry of food safety professionals certified food safety manager
Timeline
Seafood Manager
Stop and Shop Supermarket
02.2024 - Current
Seafood Manager
Stop and Shop Supermarket
10.2021 - 02.2024
National registry of food safety professionals certified food safety manager
Associate Of Arts - Graphic And Digital Design
Lyndon State College
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