Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Patient Observer
2 Years 10 Months
Solid Ground Security Services | 10.2023 - Current
Monitored patient behavior to ensure safety and compliance with healthcare regulations.
Assisted healthcare staff in managing patient needs and responding to emergencies effectively.
Documented patient interactions and observations, maintaining accurate records for clinical review.
Collaborated with multidisciplinary teams to support patient care plans and enhance treatment outcomes.
Trained new observers on protocols, observational techniques, and emergency response procedures.
Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
Enhanced patient comfort by providing compassionate and attentive care during observation periods.
Enhanced quality of care by diligently documenting all observations, interventions, and communications in accordance with hospital policies and procedures.
Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
Framer
1 Month
Hobby Lobby Retail Stores | 10.2023 - 11.2023
Framed artwork and photographs using precision cutting tools and framing techniques.
Assisted customers in selecting appropriate frames and mats, enhancing overall presentation of artwork.
Collaborated with team members to improve workflow efficiency in framing department operations.
Ensured adherence to safety standards while operating cutting equipment, fostering a safe work environment.
Maintained a clean work environment by organizing materials and removing debris at the end of each day.
Restaurant Server
2 Years 3 Months
Hurricane's Grill & Bar | 06.2017 - 09.2019
Provided exceptional customer service, enhancing guest satisfaction and loyalty.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Maintained cleanliness and organization of dining area, adhering to health regulations.
Trained new staff on menu items, service standards, and operational procedures.
Managed multiple tables efficiently during peak hours, ensuring prompt service delivery.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Elevated the guest experience by anticipating their needs proactively throughout their visit.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Residential Manager
6 Months
Atlantic Self Storage | 03.2016 - 09.2016
Led initiatives to optimize space utilization, increasing revenue potential through strategic inventory management.
Established safety protocols, ensuring compliance with regulations and fostering a secure environment for tenants and staff.
Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
Managed tenant relations, addressing issues promptly to enhance satisfaction and retention.
Coordinated financial operations, including rent collection and budget management, to ensure profitability.
Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
Healthcare Technician
4 Years 4 Months
Colorado Mental Health Institute at Pueblo | 01.2011 - 05.2015
Monitored patient vital signs using electronic health record systems for accurate documentation.
Administered medications according to established protocols, ensuring patient safety and compliance.
Collaborated with multidisciplinary teams to develop and implement individualized care plans.
Assisted in therapeutic activities, fostering a supportive environment for patients' recovery.
Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
Contributed to efficient workflow by accurately maintaining patient records and updating charts in a timely manner.
Enhanced patient satisfaction by providing compassionate assistance with daily living activities.
Resident Care Associate/Medication Administrator
2 Years
Legacy Commons | 06.2009 - 06.2011
Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
Facilitated engaging social activities, enhancing resident well-being and community involvement.
Oversaw medication administration procedures, ensuring adherence to safety standards and protocols.
Developed strong relationships with residents and families, promoting trust and open communication regarding care needs.
Remained alert to problems or health issues of clients and competently responded.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Ensured confidentiality of personal information pertaining to each resident while diligently adhering to HIPAA regulations.
Managed medication administration accurately and responsibly according to prescribed schedules and dosages.
Administrative Assistant to Senior Pastor
1 Year 7 Months
Pathways Church | 06.2006 - 01.2008
Coordinated scheduling for meetings and events, ensuring seamless communication among staff.
Managed correspondence, prioritizing messages to support leadership objectives.
Streamlined administrative processes, resulting in improved response times for member inquiries.
Organized and maintained church office systems, enhancing workflow efficiency.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Accounts Receivable Clerk
2 Years
N & M Transfer | 10.1997 - 10.1999
Managed accounts receivable process, ensuring timely invoicing and collections.
Submitted cash and check deposits and generated cash receipts to record money received.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Posted customer payments by recording cash, checks, and credit card transactions.
Entered figures using 10-key calculator to compute data quickly.
Accounts Payable Clerk
3 Years 3 Months
Anacomp | 07.1987 - 10.1990
Processed invoices and ensured timely payments to vendors, maintaining strong supplier relationships.
Maintained organized records of transactions to support audits and financial reporting requirements.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Prepared vendor invoices and processed incoming payments.
Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Connected callers with appropriate professional, department, or business.
Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
Education
No Degree - General Undergraduate Studies
Fox Valley Technical College | Appleton, WI
Attended 9/2004-5/2008
No Degree - Christian Ministries
Barclay College | Haviland, KS
Attended 1/1991-12/1992
Psychiatric Technician - Psychiatric Nursing
Pueblo Community College | Pueblo, CO | 06-2011
Attended 8/2010-6/2011
This Certificate Program was specifically designed to acquire the Psychiatric Technician Licensure through the Colorado Department of Regulatory Agencies.
Accounting - Accounting Certificate/Diploma
International Business College | Indianapolis, IN | 06-1987
Attended 8/1986-6/1987
Citizens State Bank Scholarship Recipient
Chrysler Corp Employee Dependent Scholarship Recipient