Tammy Knotts
Emergency 911 Dispatcher
Hambleton,WV
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Successful at keeping callers calm and gathering required information to support police and other first responders actions. Able to read maps, understand tracking information and provide timely updates to field personnel.
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident.
Overview
18
18
years of professional experience
Work History
911 Dispatcher
Tucker County E 911
Hambleton, WV
10.2016 - Current
- Received public emergency and non-emergency calls and prioritized them in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Fluent with several computer systems such as micro soft word, micro soft excel, CAD N-G and WEAPONS
- Used radio, telephone and computer system to update first responders with new information
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time
Lumber Grader
Armstrong World Industries
Beverly, WV
03.2006 - 10.2016
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Identified stock imperfections, assigned grades and noted production concerns based on inspections
- Kept equipment running by clearing jams
- Maximized efficiency by removing safety hazards and debris from work areas
- Inspected equipment before, during and after shifts to initiate fixes for issues that could delay projects
- Completed special cuts, including groves and bevels, to produce desired looks
Education
High School Diploma - undefined
Tucker County High School
Hambleton, WV1993
High School Diploma - undefined
Arch Moore Career Center
Hambleton, WV1993
Skills
- Police and fire procedures
- Information intake
- Basic life support understanding
- Map reading skills
- Computer-aided dispatching
- Strong interpersonal skills
- Quick learner
- Exceptional time management skills
- Skilled problem solver
- Call center transactions
- Positive and friendly
- Goal-oriented
- Computer literate
References
Jason Myers
202 Center Street
Parsons, WV 26287
304-614-0206
Fred Davis
23 Cardinal Ave.
Davis,WV 26260
304-851-2453
Timeline
911 Dispatcher
Tucker County E 911
10.2016 - Current
Lumber Grader
Armstrong World Industries
03.2006 - 10.2016
High School Diploma - undefined
Tucker County High School
High School Diploma - undefined
Arch Moore Career Center
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