Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lillian McCollum

Spring City

Summary

Dynamic 911 Emergency Dispatcher with Rhea County 911, recognized for enhancing call handling efficiency and reducing errors through exceptional situational awareness and critical thinking. Proven ability to prioritize urgent calls and collaborate effectively with first responders, ensuring swift and accurate emergency response. Mastered specialized software for improved data entry and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Rhea County 911
05.2023 - 06.2025
  • Responded promptly to emergency calls, efficiently gathering critical information for dispatch.
  • Operated communication equipment to relay information between callers and emergency services.
  • Assisted in prioritizing incoming calls based on urgency and type of incident reported.
  • Maintained accurate logs of all communications and actions taken during each incident.
  • Learned protocols for emergency response, adhering to established safety procedures.
  • Collaborated with law enforcement and medical personnel to ensure effective response coordination.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.

Education

Electrical

Rhea County Highschool
Evensville
05-2021

Skills

  • Patience and tolerance
  • Memory retention
  • Prioritization
  • Situational awareness
  • Information gathering
  • Typing speed
  • Assertiveness
  • Critical thinking
  • Works Well Under Pressure
  • Problem-solving
  • Active listening
  • Teamwork and collaboration
  • Stress tolerance
  • Information intake

Certification

  • EMD - Emergency Medical Dispatch
  • Certified through the Tennessee Bureau of Investigation for the National Crime Data Base
  • OSHA 10 Certified in General Industry and Construction

Timeline

911 Emergency Dispatcher

Rhea County 911
05.2023 - 06.2025

Electrical

Rhea County Highschool

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Lillian McCollum