Sarah Vaughan
Summersville
Summary
Proven 911 Emergency Dispatcher skilled in effective communication and stress management. Experienced in prioritizing urgent calls and training new dispatchers to enhance team performance.
Dedicated emergency services professional with strong problem-solving and prioritization skills. Known for maintaining composure under pressure, efficiently dispatching emergency units, and collaborating with first responders to ensure swift and accurate communication.
Overview
1
1
Certification
19
19
years of professional experience
Work History
911 Emergency Dispatcher
Fayette County Commission
07.2024 - 05.2026
- Monitored multiple emergency channels for incoming calls and prioritized response actions.
- Dispatches police, fire, and emergency medical services based on caller needs and situation urgency.
- Utilized CAD (Computer-Aided Dispatch) systems to track units in real-time during incidents.
- Assisted in training new dispatchers on protocols, procedures, and use of dispatching software.
- Maintained accurate records of all dispatched calls and incident reports for operational accountability.
- Communicated effectively with first responders to ensure clarity and timeliness of information shared.
- Responded calmly to high-pressure situations while providing critical support to callers in distress.
- Collaborated with law enforcement agencies to streamline communication processes during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Crew Member
Wendys
Summersville, WV
09.2023 - 05.2024
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in food preparation areas.
- Operated kitchen equipment safely, adhering to health and safety regulations during food preparation.
- Assisted in training new crew members on operational procedures and best practices for service excellence.
Interviewer 1
Workforce Wv
Summersville, WV
12.2020 - 11.2021
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Increased candidate engagement by conducting thorough and personable interviews.
- Taking Claimants unemployments with low earnings for the week and entering in the time for payment.
- Helping claimants find employment.
Sterile Processing Technician
Summersville Regional Medical Hosptial
Summersville, WV
01.2017 - 01.2018
- Sterilized surgical instruments using advanced autoclave equipment to ensure compliance with safety standards.
- Inspected and tested medical devices for functionality, maintaining rigorous quality control protocols.
- Collaborated with surgical teams to optimize instrument availability and workflow efficiency.
- Trained new staff on sterile processing procedures, enhancing team competency and adherence to protocols.
- Maintained accurate documentation of sterilization processes, ensuring regulatory compliance and traceability.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Recorded biologicals and test results.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Picked instruments and supplies for surgeries.
- Ordered and restocked supplies for decontamination and surgical areas.
Teachers Aide
Sevier County Board of Education
Seymour, TN
03.2008 - 05.2011
- Assisted lead teachers in delivering instructional support and managing classroom activities.
- Facilitated small group learning sessions to enhance student understanding of core subjects.
- Collaborated with educators to develop and implement individualized education plans (IEPs).
- Monitored student progress, providing feedback and support to ensure academic success.
- Worked with special needs children with motor skills, daily hygiene, and behavior.
Insurance Coder
Team Health
Knoxville, TN
03.2007 - 03.2008
- Developed and maintained accurate coding for diverse medical services, ensuring compliance with regulations.
- Collaborated with clinical staff to resolve discrepancies in patient data and coding practices.
- Trained new coders on software applications and updated coding guidelines to enhance team performance.
- Reviewed complex cases to ensure appropriate code assignment, minimizing claim denials and rework.
- Entered insurances from patients that visited the E.R. for 5 hospitals
Education
High School Diploma -
Seymour High School
Seymour, TN05-2004
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Problem-solving
- Works Well Under Pressure
- Stress tolerance
- Computer skills
- Customer Service
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR
- Weapons certification
- FEMA certification
- APCO Training
Timeline
911 Emergency Dispatcher
Fayette County Commission
07.2024 - 05.2026
Crew Member
Wendys
09.2023 - 05.2024
Interviewer 1
Workforce Wv
12.2020 - 11.2021
Sterile Processing Technician
Summersville Regional Medical Hosptial
01.2017 - 01.2018
Teachers Aide
Sevier County Board of Education
03.2008 - 05.2011
Insurance Coder
Team Health
03.2007 - 03.2008
High School Diploma -
Seymour High School