Tammy Kohler
New Cumberland,PA
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks. Monitors CCTV, answers calls on the radio, and answering the phone. Dependable and reliable.
Overview
23
23
years of professional experience
Work History
Senior Dispatch Supervisor
Hersheypark Entertainment & Resorts Company
Hershey, PA
04.2023 - Current
- Ensured that daily dispatch operations run smoothly and efficiently.
- Supervised the training of new hires in dispatching protocols and processes.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Dispatch Public Safety officers and security staff.
- Handles all first-aid calls, logging and dispatching Emt's within the park.
- Monitors cameras on CCTV
Police Officer, Uniformed Road Patrol
City of Philadelphia Police Department
Philadelphia, PA
10.2001 - 09.2009
- Apprehended suspects in accordance with established procedures and regulations.
- Enforced parking regulations within designated areas.
- Transported prisoners to jails or other detention facilities as required.
- Conducted traffic stops and issued citations for violations of motor vehicle laws.
- Responded to emergency calls involving disturbances, robberies, domestic disputes.
- Prepared reports on incidents encountered while on duty.
- Provided assistance at accident scenes including medical aid when necessary.
- Attended court hearings related to cases under investigation.
- Performed crowd control duties at large events such as concerts or sporting events.
- Interacted with members of the public while on patrol or responding to calls.
Education
Law Enforcement
Philadelphia Police Academy
Philadelphia, PA07-2001
High School Diploma -
RedLand High School
Lewisberry, PA06-1987
Skills
- Incident Reporting
- Mentoring and training
- Employee Training
- Dispatcher monitoring
- Positive communication skill
- Customer Relations
- Training new hires
- Dispatching procedures
- Updating logs
- Monitoring field personnel
- Critical thinker
- Able to multi-task
Timeline
Senior Dispatch Supervisor
Hersheypark Entertainment & Resorts Company
04.2023 - Current
Police Officer, Uniformed Road Patrol
City of Philadelphia Police Department
10.2001 - 09.2009
Law Enforcement
Philadelphia Police Academy
High School Diploma -
RedLand High School