Joshua Adams
Lebanon,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Dispatch Supervisor
Hershey Entertainment & Resorts
Hershey, PA
03.2018 - 04.2024
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Developed and implemented policies and procedures to improve operational efficiency.
- Tracked and reported on dispatcher performance metrics.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Mentored, trained and managed team of 10 employees and offered insight and direction, helping boost overall performance.
- Kept detailed and updated records of calls in physical and electronic databases.
- Identified locations and needs of callers to accurately send assistance.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Recorded results of service calls to create report summaries for senior management.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Oversaw communications within assigned territories.
- Mentored junior team members and managed employee relationships.
Manager of Dairy Department
Dutchway Farmers Market
Schaefferstown, PA
05.2013 - 09.2015
- Managed daily operations of dairy department, including ordering and stocking products.
- Developed and maintained effective relationships with vendors to ensure timely delivery of products.
- Monitored inventory levels, identified trends in sales and adjusted product selection accordingly.
- Ensured all products were properly stored according to industry standards.
- Trained new employees on proper food safety procedures and regulations within the department.
- Coordinated with other departments to ensure a seamless shopping experience for customers.
- Enforced store policies and procedures related to the dairy department at all times.
- Conducted regular inspections of the dairy section to ensure cleanliness, organization, and quality control.
- Analyzed sales data to identify areas of improvement or growth potential in the dairy section.
- Created weekly schedules for staff members working in the dairy section.
- Assisted with annual inventory counts as needed.
- Performed daily price checks on items within the dairy section.
Pharmacy Technician/Delivery Driver
True Care Pharmacy
Myerstown, PA
05.2011 - 09.2013
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided education materials about medications to patients upon request.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Answered telephones to respond to questions or requests.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Cook/Cashier
Hardees Resturant
Myerstown, PA
02.2010 - 09.2012
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Organized storage areas for efficient usage of space.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Replenished food items from inventory and rotated ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
Education
High School Diploma -
Eastern Lebanon Countysenior High School
Myerstown, PA07-2009
Some College (No Degree) - Criminal Justice
HACC-Lebanon
LebanonSkills
- Scheduling expertise
- Dispatcher monitoring
- Transportation Coordination
- Mentoring and training
- Positive communication skills
- Incident Reporting
- Dispatch Coordination
- Customer Relations
- Critical thinker
Certification
- IS-00100.c Introduction to incident command system, ICS=100
- IS-200.c Basic incident command system for initial response ICS-200
- IS-144.A Tert Basic Course
- QPR - Suicide prevention course
References
References available upon request.
Timeline
Senior Dispatch Supervisor
Hershey Entertainment & Resorts
03.2018 - 04.2024
Manager of Dairy Department
Dutchway Farmers Market
05.2013 - 09.2015
Pharmacy Technician/Delivery Driver
True Care Pharmacy
05.2011 - 09.2013
Cook/Cashier
Hardees Resturant
02.2010 - 09.2012
High School Diploma -
Eastern Lebanon Countysenior High School
Some College (No Degree) - Criminal Justice
HACC-Lebanon