Idalidh Damian
Los Fresnos
Summary
Detail-oriented professional with a strong background in dispatch operations and customer service. Recognized for effective communication and multitasking abilities that improve team performance and service delivery.
Professional logistics expert with strong focus on team collaboration and achieving results. Skilled in coordinating complex schedules, managing resources efficiently, and maintaining high operational standards. Known for reliability, adaptability, and effective communication in dynamic environments. Prepared to drive success and ensure smooth operations in fast-paced setting.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
9
9
years of professional experience
Work History
Dispatch Supervisor
Capital Towing
San Benito, TX
12.2024 - Current
- Supervised daily dispatch operations to ensure timely vehicle deployment and support customer needs.
- Coordinated communication between drivers and customers, enhancing service efficiency and response times.
- Managed scheduling of tow trucks, optimizing resource allocation based on demand fluctuations.
- Trained new dispatch staff on operational procedures and software systems for seamless integration.
- Monitored performance metrics to identify areas for process improvements and implement solutions.
- Implemented safety protocols to ensure compliance with industry regulations during towing operations.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Customer Service Representative Team Lead
Maximus Call Center
Brownsville, TX
03.2017 - 08.2023
- Led team of representatives in delivering high-quality customer service and resolving complex inquiries.
- Mentored new team members, fostering skill development and knowledge retention.
- Streamlined call handling processes to enhance operational efficiency and reduce wait times.
- Implemented training programs that improved service consistency and agent performance metrics.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Youth Care Worker
Southwest Key Program
Brownsville, TX
09.2019 - 09.2022
- Facilitated daily recreational activities to promote social interaction and personal development among youth.
- Implemented individualized care plans, ensuring alignment with each youth's emotional and behavioral needs.
- Monitored and documented youth behavior, identifying trends to inform intervention strategies.
- Collaborated with multidisciplinary teams to develop effective crisis intervention techniques and support systems.
- Established trusting relationships with youths, fostering a safe environment conducive to personal growth.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Evaluated needs of youth and outlined measures to address.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TXSkills
- Transportation coordination
- Attendance documentation
- Employee training
- Tracking of man hours
- Mentoring and training
- Coaching and onboarding
- Positive communication skills
- Scheduling expertise
- Dispatcher monitoring
- Customer service
- Customer relations
- Problem-solving
- Attention to detail
- Multitasking and organization
- Active listening
- Verbal and written communication
- Record keeping
- Radio communication
- Critical thinker
- Delivery support
- Call handling
- Training new hires
- Delegating work
- [110] wpm typing speed
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Paperwork processing
- Appointment scheduling
- Microsoft PowerPoint
- Staff training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch Supervisor
Capital Towing
12.2024 - Current
Youth Care Worker
Southwest Key Program
09.2019 - 09.2022
Customer Service Representative Team Lead
Maximus Call Center
03.2017 - 08.2023
High School Diploma -
Los Fresnos High School