Tammy Kolsky

Lead Manicurist

Omni La Costa Resort & Spa

10.1998 - 11.2020

Enhanced client satisfaction by providing personalized nail care services, including manicures, pedicures, and nail art.
Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
Boosted salon revenue with upselling of additional services such as gel polish applications and paraffin wax treatments.
Collaborated with colleagues to develop creative seasonal nail designs, attracting new clientele and increasing repeat business.
Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
Implemented effective sanitation protocols to ensure compliance with state health regulations and maintain a safe environment for both staff and clients.
Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
Established rapport with clients through active listening skills, understanding their preferences, and making suitable recommendations based on their needs.
Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
Developed strong relationships with vendors to secure competitive pricing on high-quality products used within the salon.
Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
Collaborated with other team members on special projects like bridal parties or group manicure events, ensuring smooth coordination of services and an enjoyable experience for all involved.
Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
Grew repeat client base through effective marketing and customer service.
Recorded weekly supply and inventory needs and made regular orders for replenishment.
Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
Responded to customer requests and concerns about gel application and nail art designs.
Oversaw schedule to manage appointments of new and existing clients.
Communicated effectively with management concerning important customer issues.
Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Collaborated with other members of salon staff to provide amazing client experience.
Provided clients with advice and education on best nail care practices.

Summary

Overview

Work History

Lead Manicurist

Education

Advanced Esthetician - Master Aesthetician

Manicurist - Nails

Skills

Certification

Train dogs

Timeline

Lead Manicurist

Advanced Esthetician - Master Aesthetician

Manicurist - Nails

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