Open To Work
Tammy Krauss
La Pine,OR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Sr. Customer Care Rep./ Schedular
Summit Health
Bend
08.2022 - 09.2025
- Answer phones, scheduled appointments for doctors, referrals and departments as needed, helped patients with refills, verified insurance, help patient solve problems, registered new patients, made sure patients’ info. was current and up to date.
Sr. Customer Support Tech
Ibex
Bend
05.2016 - 04.2022
- Did support for cell phones and computers, made sure customers were taken care of, found solutions for problems that customers where having also made sure that customer accounts where up to date.
Cashier, Bakery, Overnight Logistics
Wal-Mart
Clovis, USA
06.2015 - 04.2016
- Customer service, cashier, baked items as needed for the bakery unloaded trucks and stocked shelfs, set up displays.
In Home Support
IHSS Public Authority
Clovis, USA
07.2013 - 05.2015
- Cleaned house, prepared meals, scheduled appointments took care of household and all patient needs.
Customer Service Rep, Administration Warranties Department
Alorica Inc
Clovis, USA
06.2012 - 03.2013
- Answer phone calls, assist clients activating, troubleshooting & resetting of cell phones, went over bills, plans, or any errors and made changes as needed. data entry.
- Ran Warranty department, sent warranties to service centers, resolved issues between customers and service centers, answered emails, placed orders for parts, assisted others when needed, ran weekly and daily reports for corporate office.
Overnight Logistics
Target
Clovis, USA
10.2009 - 07.2009
- Scanned boxes while unloading trucks, stocked soft lines and shoe departments with nightly inventory, helped other departments as needed, set up and broke down end caps and displays.
Skills
- Multitasking
- Appointment scheduling
- Customer account management
- Data entry
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Interpersonal communication
- Troubleshooting
- Remote office availability
- Calm under pressure
- Computer skills
- Microsoft Word
Timeline
Sr. Customer Care Rep./ Schedular
Summit Health
08.2022 - 09.2025
Sr. Customer Support Tech
Ibex
05.2016 - 04.2022
Cashier, Bakery, Overnight Logistics
Wal-Mart
06.2015 - 04.2016
In Home Support
IHSS Public Authority
07.2013 - 05.2015
Customer Service Rep, Administration Warranties Department
Alorica Inc
06.2012 - 03.2013
Overnight Logistics
Target
10.2009 - 07.2009