Tammy Lajewski
Flint,MI
Summary
Hardworking and passionate job seeker eager to contribute to team success . Ready to help team achieve company goals. Desires to secure and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Department of Public Works Clerical II
Grand Blanc Township, Michigan
Grand Blanc, MI
03.2017 - Current
- Retained strong knowledge of utility billing and online customer payment portal systems.
- Created and managed field work orders.
- Processed building packets and created sewer and water permits and invoices.
- Managed and prepared department invoices for account payables.
- Addressed conflicts with staff and public immediately, listening to all sides and making educated decisions regarding resolutions.
- Trained all new employees on proper protocols and customer service standards.
- Handled problematic customers and contractors to assist lower-level employees and maintain excellent customer service.
- Developed a clerical staff training binder of office procedures to improve operational quality and team efficiency
- Assisted in the development of a procedure binder of building specifications, requirements, and processes for DPW field technicians.
- Maintained cleanliness and organization of Department of Public Works workspace, working closely with employees to systemize tasks.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Introduced a leadership mentor and coach to conduct meetings to enhance collaboration and create a culture based on communication, trust and group problem-solving.
- Updated utility accounts and processed final utility billings, affidavits, and bankruptcy accounts.
- Reported issues to higher management with great detail, resulting in recapturing lost water accounts.
Parks & Recreation Receptionist
Grand Blanc Parks And Recreation
Grand Blanc, MI
01.2014 - 02.2017
- Managed registration software for events and programs to maximize activities and attendance.
- Conducted customer service online and in-person.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Updated website as needed with park and program information.
- Submitted suggestions, revisions, and ideas to Administration regarding publications and advertising.
- Assisted in developing new community events resulting in increased awareness, involvement, and revenue.
- Volunteered time at events as needed to assist with sign in and customer service.
Clerical Substitute
Century Temporary Services
Grand Blanc, MI
04.2010 - 01.2014
- Substituted in several Grand Blanc Community School buildings as both regular clerical substitute and long-term clerical substitute.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with parents and faculty by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
- Updated and managed online attendance software and reports.
- Assisted students coming into the office as needed.
Education
Associate of Arts -
Charles Stewart Mott Community College
Flint, MI05.1992
Skills
- Focus and Follow-Through
- Organizational Analysis
- Performance Monitoring and Evaluation
- Job Assignments
- Records Organization and Management
- Problem Anticipation and Resolution
- Public Works
- Database Maintenance
- Word Processing
- Customer Relations
Timeline
Department of Public Works Clerical II
Grand Blanc Township, Michigan
03.2017 - Current
Parks & Recreation Receptionist
Grand Blanc Parks And Recreation
01.2014 - 02.2017
Clerical Substitute
Century Temporary Services
04.2010 - 01.2014
Associate of Arts -
Charles Stewart Mott Community College
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