Tammy Leichtnam
Sheboygan,WI
Summary
Talented collections agent, customer service professional and accounts payable/receivable professional looking to join an amazing team. Over 15 years in the administrative field as well as in a customer service setting, building rapport with clients and customers. Always exceeding expectations and looking for new challenges.
Overview
22
22
years of professional experience
Work History
Collections Counselor I
Dovenmuehle Mortgage Inc.
Remote
03.2023 - Current
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Used probing techniques to determine debtors' reasons for delinquency.
- Analyzed customer financial records to determine appropriate payment plan.
- Managed approximately 35-45 incoming calls per day.
Bartender
What's Up Bar And Grill
Sheboygan
03.2002 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Medical Collections Specialist
Americollect
Remote
09.2020 - 05.2021
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or charge-offs.
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Prevented potential legal issues by adhering to federal and state regulations governing medical collections activities.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Managed approximately 30-75 incoming and outgoing calls per day.
Billing Clerk
Estes Express
Sheboygan, WI
08.2016 - 08.2017
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Also employed from November 2014 - February 2015
Accounts Payable Clerk
Zimbal Minkery
Sheboygan Falls, WI
11.2013 - 08.2014
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Reconciled bank accounts to verify accuracy of cash records.
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Associate of Applied Science - Criminal Justice
Lakeshore Technical College
Cleveland, WI05.2012
High School Diploma -
South High School
Sheboygan, WI05.1998
Skills
- Payment Arrangement
- Collections processing
- Account Management
- Debt Negotiation
- Billing Procedures
- Outbound Calling
- Invoice Processing
- Bank Reconciliation
- Accounting Software Proficiency
- Payroll Administration
- Bill payment
- Bookkeeping
- Year-end reporting
- Attention to Detail
- Purchase Orders
- Active Listening
- Critical Thinking
- Data Entry
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Order Processing
- Administrative Support
- Microsoft Office Suite
- Prioritization
Timeline
Collections Counselor I
Dovenmuehle Mortgage Inc.
03.2023 - Current
Medical Collections Specialist
Americollect
09.2020 - 05.2021
Billing Clerk
Estes Express
08.2016 - 08.2017
Accounts Payable Clerk
Zimbal Minkery
11.2013 - 08.2014
Bartender
What's Up Bar And Grill
03.2002 - 11.2022
Associate of Applied Science - Criminal Justice
Lakeshore Technical College
High School Diploma -
South High School