Tammy Lemaster
Evarts,KY
Summary
Dynamic professional with extensive experience at Goodwill and Double Kwik, excelling in client communication and conflict resolution. Proven track record in coaching teams and enhancing performance through strategic planning. Adept at building relationships and fostering a supportive environment, empowering clients to achieve their goals while maintaining meticulous documentation.
Overview
24
24
years of professional experience
Work History
Floating Team Lead
Goodwill Store
Prestonsburg, KY
08.2020 - 01.2022
- Oversaw daily operations, ensuring compliance with organizational policies and safety standards.
- Trained and mentored team members to enhance productivity and operational efficiency.
- Streamlined workflow processes, resulting in improved service delivery and customer satisfaction.
- Managed inventory control, optimizing stock levels to reduce waste and enhance resource utilization.
- Conducted performance evaluations, providing constructive feedback to improve team outcomes.
- Led initiatives to enhance store presentation, driving increased foot traffic and sales growth.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Peers Support Specialist
Hope In The Mountains
Prestonsburg, KY
07.2019 - 07.2020
- Provided emotional support to individuals navigating mental health challenges.
- Facilitated peer-led support groups, fostering community and connection among participants.
- Assisted clients in developing coping strategies and personal goal-setting techniques.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
- Documented client progress and feedback to improve support services.
- Educated clients on available resources and community programs for additional assistance.
- Actively participated in training sessions to enhance skills and knowledge of peer support practices.
- Advocated for client needs within multidisciplinary teams to promote effective treatment plans.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
- Served as role model for recovery, inspiring clients with personal success stories and resilience.
- Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
Assistant Manager
Doble Kwik
Paintsville, KY
08.2004 - 03.2006
- Assisted in managing daily operations to ensure efficient workflow and service delivery.
- Coordinated staff schedules, optimizing coverage during peak business hours.
- Implemented training programs for new employees, enhancing onboarding experience and job proficiency.
- Monitored inventory levels, facilitating timely restocking to prevent shortages.
- Developed and maintained positive customer relationships through effective communication and support.
- Oversaw cash handling procedures, ensuring accuracy in financial transactions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Bookkeeper
LeMaster Trucking
Salyersville, KY
10.1997 - 09.2000
- Processed invoices and maintained accurate records in accounting software.
- Assisted in reconciliation of bank statements, ensuring consistency and accuracy.
- Collaborated with team to prepare monthly financial reports and summaries.
- Supported payroll preparation by verifying employee hours and deductions.
- Implemented improved filing systems for easy access to financial records.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Assisted bookkeepers in providing support documentation required for audits.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Matched purchase orders with invoices and recorded necessary information.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Built bookkeeping systems and strategies to achieve financial savings and goals.
- Supported cash flow management initiatives by monitoring accounts receivable collections and promptly following up on overdue payments.
- Maintained financial records to verify completeness and availability of records and compliance with policy and established regulatory guidelines.
- Aided in the reduction of outstanding debts through diligent account reconciliation efforts and consistent follow-up with clients regarding payment statuses.
- Contributed to accurate budget preparation by providing detailed expense reports and analysis.
- Maintained positive vendor relationships through clear communication regarding payment schedules and outstanding balances.
- Enhanced financial decision-making capabilities by generating regular financial reports for management review.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Cashier Team Lead
Double Kwik
Paintsville, KY
04.2008 - 11.2010
- Oversaw daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, promoting efficient customer service practices.
- Implemented inventory management processes to streamline stock replenishment procedures.
- Resolved customer inquiries and concerns, enhancing overall shopping experience.
- Collaborated with management on improving checkout workflows for increased efficiency.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Education
GED - General Studies
Johnson Central High School
Paintsville, KY10.1994
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Influencing skills
Relationship building
Resource allocation
Client communication
Strategic planning
Program development
Problem-solving
Teamwork and collaboration
Team motivation
Staff training
Work Planning and Prioritization
Goal setting
Mentoring
Complex Problem-solving
Leading team meetings
Work planning
Client service
Giving constructive feedback
Documentation and reporting
Client support
Expectation setting
Verbal and written communication
Leadership
Active listening
Multitasking Abilities
Timeline
Floating Team Lead
Goodwill Store
08.2020 - 01.2022
Peers Support Specialist
Hope In The Mountains
07.2019 - 07.2020
Cashier Team Lead
Double Kwik
04.2008 - 11.2010
Assistant Manager
Doble Kwik
08.2004 - 03.2006
Assistant Bookkeeper
LeMaster Trucking
10.1997 - 09.2000
GED - General Studies
Johnson Central High School