Tammy L. Evans
Green Cove Springs
Summary
Operations Supervisor at BCD Travel with extensive experience in travel management and staff development. Skilled in optimizing client solutions and improving team performance. Developed impactful training programs that enhance collaboration and drive service excellence. Committed to elevating customer experiences and achieving team success.
Overview
39
39
years of professional experience
Work History
Operations Supervisor
BCD Travel
Atlanta
09.2022 - Current
- Supervised daily operations of travel management services.
- Coordinated with teams to optimize client travel solutions.
- Trained staff on travel booking systems and procedures.
- Conducted regular performance reviews and staff evaluations.
- Developed training materials for new hires in operations.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Corporate Travel Consultant
BCD Travel
Jacksonville
11.2015 - Current
- Offer complex international and domestic travel to all corporate travelers.
- Help with fire incidents bookings and self-managed handling the box for incidents on evening and weekends.
- Assist travelers with hotel bookings and car rentals.
- Assist management with any other request that is needed.
Senior Travel Counselor
BCD Travel
Peachtree City
02.2010 - Current
- Offer complex international and domestic travel to highly demanding corporate travelers.
- Offer assistance in booking, changing and canceling corporate travel for after-hours department for several companies and work on 4 GDS systems.
Senior Travel Counselor
BCD Travel
New York
07.2012 - 11.2015
- Offer complex international and domestic travel to highly demanding corporate travelers.
- Offer Assistance in booking, changing and canceling travel arrangements.
- Work with HRM and use CAPP for tracking online bookings.
- Also assisted with the FEMA group on a temp base and the GTS account with fire incidents.
Travel Counselor/VP Counselor
American Express Travel
Lawrenceville
05.2008 - 11.2008
- Offer complex international and domestic travel to highly demanding Centurion Card members.
- Employing Sabre and Saturn with the Windows 3.1 platform and using Personal customer service system.
- Offer cruises, tours, packages, frequent flier upgrades and free travel with usage of frequent flier miles to Centurion Card members.
Travel Counselor
American Express Travel
Jacksonville
10.2006 - 05.2008
- Offer complex international and domestic travel to highly demanding Centurion Card members.
- Employing Sabre and Saturn with the Windows 3.1 platform and using Personal customer service system.
- Offer cruises, tours, packages, frequent flier upgrades and free travel with usage of frequent flier miles to Centurion Card members.
Office Manager/Treasurer
Semi-Trailer Parts and Supplies, Inc.
Jacksonville
05.2003 - 10.2006
- Worked on QuickBooks entering in data for A/R and A/P.
- Paid bills and pulled orders and delivered parts.
Lead Agent- Special Services
World Travel BTI
Jacksonville
07.2000 - 05.2003
- Exhibit leadership skills in areas of problem resolution, customer service and technology knowledge.
- Assists in the supervision of Travel Consultants who handle office reservations.
- Monitors, sorts and works team CRS queues daily.
- Use judgment to resolve routine problems.
- Motivating staff and creating an environment that stimulates employees and provides them with the will to succeed.
- Build capabilities of employees through an appropriate balance of direction and feedback.
- Create opportunities for employees to develop the skills they need to succeed.
- Assisted in the organization of the Weights for Wishes precision bicycling team for Make A Wish foundation with World Travel BTI.
Travel Counselor/VP Counselor
American Express Centurion Travel
Jacksonville
02.2000 - 07.2000
- Offer complex international and domestic travel to highly demanding Centurion Card members.
- Employing Sabre and Saturn with the Windows 3.1 platform and using Personal customer service system.
- Offer cruises, tours, packages, frequent flier upgrades and free travel with usage of frequent flier miles to Centurion Card members.
Travel Counselor/VP Counselor/ Saturn Trainer
American Express Platinum Travel
Jacksonville
03.1999 - 02.2000
- Offer complex international and domestic travel to highly demanding Platinum Card members.
- Employing Sabre and Saturn with the Windows 3.1 platform.
- Implement the conversion of Saturn3.0 to front-end personnel within the Jacksonville and Atlanta reservation centers.
- Offer cruises, tours and packages to Platinum Card members.
- Assist with the implement of call routing to the ETMS office in New York.
- Organize, implement, and evaluate the overall effectiveness of new hire training in Los Angeles.
- 1998 Star Performer
Senior Travel Counselor
American Express Exxon on Site
Los Colinas
07.1998 - 03.1999
- Offer domestic and international travel to highly demanding corporate employees of Exxon.
- Process visa and passports for international travel.
- Complete ARC reports for end of accounting week.
- Book corporate suites.
- Use genisys system for limo transfers.
Travel Counselor/ Transition Trainer/ Saturn Trainer
American Express Platinum Travel
Jacksonville
09.1994 - 07.1998
- Offer complex international and domestic travel to highly demanding Platinum Card members employing Sabre and Saturn with the Windows 3.1 platform.
- Organize, implement and evaluate the overall effectiveness of new hire training in the Jacksonville and Miami offices.
- Plan and coordinate the introduction of Saturn to all front-end personnel within the Jacksonville reservation center.
- 1997 Perfect Attendance Award
- 1998 Star Performer
- 1998 Saturn Training and Implementation Honors
Envoy Counselor/VP Counselor/ Team Leader Asst.
American Express Consumer Travel
Atlanta
10.1990 - 09.1994
- Worked reservations for 4 years for the Envoy desk moved to tours and cruise department.
- Promoted and sold tour packages, cruises, independent tours and escorted travel to clients.
- Achieved and Surpassed sales goals on a consistent basis.
- Championed the needs of the Company during a transition period by accepting the role of temporary Team Leader for six months.
- 1992 Pacesetter Award
Supervisor, Gate and Ticketing Operations
Eastern Metro Express Airlines
Atlanta
06.1986 - 10.1990
- Provide courteous and prompt check-in and boarding service to airline passengers.
- Successfully and independently supervised a team of twenty employees, scheduling complex shift work and handling performance reviews.
Education
Travel Industry Certificate of Completation -
Associated Schools Inc.
Miami, FL06.1985
General Studies Diploma -
Northside High School
Warner Robins, GA06.1981
Skills
- Travel management and GDS systems
- Staff training and employee development
- Performance evaluation and operations oversight
- Customer relationship management
- Problem resolution and time management
- Team leadership and task delegation
Timeline
Operations Supervisor
BCD Travel
09.2022 - Current
Corporate Travel Consultant
BCD Travel
11.2015 - Current
Senior Travel Counselor
BCD Travel
07.2012 - 11.2015
Senior Travel Counselor
BCD Travel
02.2010 - Current
Travel Counselor/VP Counselor
American Express Travel
05.2008 - 11.2008
Travel Counselor
American Express Travel
10.2006 - 05.2008
Office Manager/Treasurer
Semi-Trailer Parts and Supplies, Inc.
05.2003 - 10.2006
Lead Agent- Special Services
World Travel BTI
07.2000 - 05.2003
Travel Counselor/VP Counselor
American Express Centurion Travel
02.2000 - 07.2000
Travel Counselor/VP Counselor/ Saturn Trainer
American Express Platinum Travel
03.1999 - 02.2000
Senior Travel Counselor
American Express Exxon on Site
07.1998 - 03.1999
Travel Counselor/ Transition Trainer/ Saturn Trainer
American Express Platinum Travel
09.1994 - 07.1998
Envoy Counselor/VP Counselor/ Team Leader Asst.
American Express Consumer Travel
10.1990 - 09.1994
Supervisor, Gate and Ticketing Operations
Eastern Metro Express Airlines
06.1986 - 10.1990
Travel Industry Certificate of Completation -
Associated Schools Inc.
General Studies Diploma -
Northside High School
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