Compassionate Care Coordinator experienced in community support and patient engagement. Delivered exceptional service by leveraging strong communication and interpersonal skills to foster positive relationships. Committed to continuous learning and collaboration within team environments.
Work History
Internship Student
1 Year 4 Months
Tri-Valley, Inc. | Dudley, MA | 08.2022 - 12.2023
Asset Management Accelerated Training (CMAT) September
Executed specific tasks for various projects to support overall objectives
Supported Tri-Valley, Inc. staff with client intake and daily office tasks.
Reviewed case files and updated confidential records for Tri-Valley programs.
Prepared correspondence, forms, and reports for Tri-Valley administrative needs.
Maintained accurate service notes and program paperwork for compliance and operational efficiency.
Answered phone calls and relayed information to clients and staff.
Shadowed staff and learned advanced work.
Shadowed case manager to learn processes
Shadowed staff and learned advanced work.
Coordinated organization of events including conferences, seminars, and workshops to enhance community engagement
Visited several Senior Cer
Medical Billing 1.
Medical Terminology ICD 9 ICD 10
Medical Billing 1.
(24 CEUs)
Research (CADER)
Ridge, Websterr
Patient Access/Administrative Care Coordinator
4 Years 2 Months
Day Kimball Medical Group Administration | Plutonium, CT | 08.2015 - 10.2019
Demonstrated strong clinical judgment in patient assessments
Managed patient relations, fostering satisfaction and trust
Provided analytical support, enabling data-driven decision making
Coordinated with insurance companies, streamlining claims process
Administrative Care Coordinator
4 Years 2 Months
Day Kimball Medical Group | Putnam, CT | 08.2015 - 10.2019
Managed administrative tasks efficiently
Coordinated patient access services
Administrative Care Coordinator August 2015 October
Reviewed clinical judgments to identify areas for improvement in patient care processes.
2019
Directed attention to essential tasks
Executed utilization management activities
Provided medical assistance
Patient Services Representative
6 Years 9 Months
UMass Memorial Medical Center | Worcester, MA | 11.2005 - 08.2012
Managed front desk operations for new and follow-up patient appointments
Analyzed patient medical records for accurate information
Ensured compliance with billing and insurance policies
Followed up on billing issues and payments
Recorded patient information and payments in [Softwares] system
Education
Bachelor of Science - ase Management Accelerated Training (CMAT)
Tri-Valley, Inc. | Dudley, MA | 08.2022 - 12.2023
September Shadow CM to as Toured Multiple Aging Center Visited several Senior Centers, Completed ridge, (24 CEUs) Research (CADER)
Projects and Research:
Relevant Coursework and Training Programs:
Online Learning and MOOCs:
Completed coursework (Boston University)
Day Kimball Medical Group Administration - Administration, Patient Access ,Care Coordinator
Day Kimball Medical Group | Putnam, CT | 08.2015 - 01.2020
Workshops and Seminars Attended:
Member of the Diversity council
Quality Assurance Department for Hospital
Medical records, Hippa regulations
Ran 1-800 Doc line
Professional Affiliations:
Chronic Ill patients liasion from Hospital to Home
Communication with Insurance companies for Incentives programs
Associates in Medical Administration - Medical Insurance Billing And Coding
Salter School | West Boylston, MA | 10.2007 - 06.2009
Associate of Science - Billing 2, Psychology 1+2, Critical Thinking,
Salters' College | Wes Boylston, Mass | 10.2007 - 01.2009
Associate of Applied Science - Healthcare Administration
Branford Career Institute | Branford , CT | 08.2006 - 01.2008
Branford Career institute
Branford Career institute | New Haven, CT
Yale New Haven sister school
Medical Terminology ICD 9 ICD 10
Medical Billing 1.
Skills
Patient access coordination
Patient registration
Verbal communication
Eligibility determination
Claims assistance
Billing coordination
Medical records review
Medical filing
EMR documentation
Coding support
Accounts receivable
Front desk operations
Check-in management
Patient intake
Patient follow-up
Routing lab results
Appointment scheduling
Appointment reminders
Insurance coordination
Conflict resolution
Customer service
Verbal communication
Phone etiquette
Patient greeting
Data entry proficiency
Data management
Records maintenance
Document filing
Office administration
Reception management
Data protection
Regulatory compliance
HIPAA compliance
Financial transactions
Team collaboration
Relationship building
Order interpretation
Information collection
Code verification
Financial transactions
Relationship building
Code verification
Information collection
Records maintenance
Certification
ase Management Accelerated Training (CMAT), Tri-Valley, Inc., Dudley, MA, September; Shadow CM to as; Toured Multiple Aging Center; Visited several Senior Cer; Completed; ridge, Webste; (24 CEUs); Research (CADER); Day Kimball Medical Group Administration; Patient Access; Putnam, CT; administrative Care Coordinator August 2015 Octo; 2019; focused; UM; Medic; volunteer Work
Professional Summary - Text
Responsible Care Coordinator with
Additional Information - Notes
Responsible Care Coordinator with
Personal Information
Title: Responsible Care Coordinator
Volunteer
point Church, Mass Memorial Skin Screening Clinic, Mass, Insurance Liaison, emorial
Timeline
Internship Student
Tri-Valley, Inc.
08.2022 - 12.2023Read More
Tri-Valley, Inc.
Bachelor of Science from ase Management Accelerated Training (CMAT)
08.2022 - 12.2023Read More
Day Kimball Medical Group
Day Kimball Medical Group Administration from Administration, Patient Access ,Care Coordinator
08.2015 - 01.2020Read More
Patient Access/Administrative Care Coordinator
Day Kimball Medical Group Administration
08.2015 - 10.2019Read More
Administrative Care Coordinator
Day Kimball Medical Group
08.2015 - 10.2019Read More
Salter School
Associates in Medical Administration from Medical Insurance Billing And Coding
10.2007 - 06.2009Read More
Salters' College
Associate of Science from Billing 2, Psychology 1+2, Critical Thinking,
10.2007 - 01.2009Read More
Branford Career Institute
Associate of Applied Science from Healthcare Administration