Tammy Long
Easton,PA
Summary
To obtain a challenging position which will provide me with the opportunity to utilize my professional experience and interpersonal skills.
Overview
30
30
years of professional experience
Work History
Retail Associate
Season's
05.2021 - Current
- Collaborate with team members on special projects such as promotional events ans seasonal campaigns.
- Greet and assist customers with product selection and purchasing decisions.
- Perform daily duties such as setting up registers, counting money, reconciling tills, and preparing bank deposits.
- Help team members complete tasks to exceed expectations set by store management.
Paraeducator, Special Education
Easton Area School District
09.2017 - Current
- Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors.
- Provide emotional support for students who may have experienced difficulties inside and outside of school.
- Assist students with general homework and class assignments.
- Ensure compliance with district policies related to special education services.
- Observe student performance and record relevant to assess student outcomes.
- Assist in the delivery of instruction in accordance to IEPs or 504 Plans by providing one-on-one or small group assistance as needed.
- Monitor student behavior in order to maintain an orderly learning environment conductive to academic success.
- Assist special and general education teachers in developing and implementing daily lesson plans for students.
Client Service Representative
H & R Block
12.2007 - 04.2021
- Provided exceptional customer service to clients in fast-paced environment
- Advised clients on the best products and services to meet their needs
- Maintained and managed customer files.
- Processed payments and reconciled cash drawer at end of shift.
Cashier
Wegmans
11.2012 - 08.2017
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Cafeteria Worker
Career Institute Of Technology
09.2010 - 11.2012
- Followed all proper food handling procedures for prepared foods, ingredients and leftovers.
- Cleaned and sanitized surfaces, tools, and equipment.
Billing and Reconciliation Specialist
Cigna Group Insurance
11.1996 - 07.2002
- Prepared and sent out billing to companies for payroll deduction.
- Processed payments and followed up with client on payment discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress to bring accounts up to date.
- Assisted in training new staff members on reconciliation processes and techniques.
Claims Processor
Aetna
09.1993 - 10.1996
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claim processing deadlines.
- Processed medical claims and dental claims.
- Cross-trained as a Customer Service Representative to provide support during peak season.
- Utilized excellent analytical and problem solving skills to quickly and accurately assess insurance claims.
- Followed up with customers on unresolved issues.
Education
Bachelor of Arts - Political Science
Millersville University of Pennsylvania
Millersville, PASkills
- Extensive Customer Service experience
- Time management and ability to multi-task
- Flexible
- Problem solving
- Analytical
- Solid team player
- Self-directed learning
- Verbal and written communication
- Strong communication and interpersonal skills
- Complaint resolution
Timeline
Retail Associate
Season's
05.2021 - Current
Paraeducator, Special Education
Easton Area School District
09.2017 - Current
Cashier
Wegmans
11.2012 - 08.2017
Cafeteria Worker
Career Institute Of Technology
09.2010 - 11.2012
Client Service Representative
H & R Block
12.2007 - 04.2021
Billing and Reconciliation Specialist
Cigna Group Insurance
11.1996 - 07.2002
Claims Processor
Aetna
09.1993 - 10.1996
Bachelor of Arts - Political Science
Millersville University of Pennsylvania