Tammy Long
Easton,PA
Summary
To obtain a challenging position which will provide me with the opportunity to utilize my professional experience and interpersonal skills.
Overview
30
30
years of professional experience
Work History
Retail Associate
Season's
Bethlehem, PA
05.2021 - Current
- Collaborate with team members on special projects such as promotional events ans seasonal campaigns.
- Greet and assist customers with product selection and purchasing decisions.
- Perform daily duties such as setting up registers, counting money, reconciling tills, and preparing bank deposits.
- Help team members complete tasks to exceed expectations set by store management.
Paraeducator, Special Education
Easton Area School District
Easton, PA
09.2017 - Current
- Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors.
- Provide emotional support for students who may have experienced difficulties inside and outside of school.
- Assist students with general homework and class assignments.
- Ensure compliance with district policies related to special education services.
- Observe student performance and record relevant to assess student outcomes.
- Assist in the delivery of instruction in accordance to IEPs or 504 Plans by providing one-on-one or small group assistance as needed.
- Monitor student behavior in order to maintain an orderly learning environment conductive to academic success.
- Assist special and general education teachers in developing and implementing daily lesson plans for students.
Client Service Representative
H & R Block
Easton, PA
12.2007 - 04.2021
- Provided exceptional customer service to clients in fast-paced environment
- Advised clients on the best products and services to meet their needs
- Maintained and managed customer files.
- Processed payments and reconciled cash drawer at end of shift.
Cashier
Wegmans
Easton, PA
11.2012 - 08.2017
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Cafeteria Worker
Career Institute Of Technology
Easton, PA
09.2010 - 11.2012
- Followed all proper food handling procedures for prepared foods, ingredients and leftovers.
- Cleaned and sanitized surfaces, tools, and equipment.
Billing and Reconciliation Specialist
Cigna Group Insurance
Bethlehem, PA
11.1996 - 07.2002
- Prepared and sent out billing to companies for payroll deduction.
- Processed payments and followed up with client on payment discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress to bring accounts up to date.
- Assisted in training new staff members on reconciliation processes and techniques.
Claims Processor
Aetna
Allentown, PA
09.1993 - 10.1996
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claim processing deadlines.
- Processed medical claims and dental claims.
- Cross-trained as a Customer Service Representative to provide support during peak season.
- Utilized excellent analytical and problem solving skills to quickly and accurately assess insurance claims.
- Followed up with customers on unresolved issues.
Education
Bachelor of Arts - Political Science
Millersville University of Pennsylvania
Millersville, PASkills
- Extensive Customer Service experience
- Time management and ability to multi-task
- Flexible
- Problem solving
- Analytical
- Solid team player
- Self-directed learning
- Verbal and written communication
- Strong communication and interpersonal skills
- Complaint resolution
Timeline
Retail Associate
Season's
05.2021 - Current
Paraeducator, Special Education
Easton Area School District
09.2017 - Current
Cashier
Wegmans
11.2012 - 08.2017
Cafeteria Worker
Career Institute Of Technology
09.2010 - 11.2012
Client Service Representative
H & R Block
12.2007 - 04.2021
Billing and Reconciliation Specialist
Cigna Group Insurance
11.1996 - 07.2002
Claims Processor
Aetna
09.1993 - 10.1996
Bachelor of Arts - Political Science
Millersville University of Pennsylvania