Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Long

Easton,PA

Summary

To obtain a challenging position which will provide me with the opportunity to utilize my professional experience and interpersonal skills.

Overview

30
30
years of professional experience

Work History

Retail Associate

Season's
05.2021 - Current
  • Collaborate with team members on special projects such as promotional events ans seasonal campaigns.
  • Greet and assist customers with product selection and purchasing decisions.
  • Perform daily duties such as setting up registers, counting money, reconciling tills, and preparing bank deposits.
  • Help team members complete tasks to exceed expectations set by store management.

Paraeducator, Special Education

Easton Area School District
09.2017 - Current
  • Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors.
  • Provide emotional support for students who may have experienced difficulties inside and outside of school.
  • Assist students with general homework and class assignments.
  • Ensure compliance with district policies related to special education services.
  • Observe student performance and record relevant to assess student outcomes.
  • Assist in the delivery of instruction in accordance to IEPs or 504 Plans by providing one-on-one or small group assistance as needed.
  • Monitor student behavior in order to maintain an orderly learning environment conductive to academic success.
  • Assist special and general education teachers in developing and implementing daily lesson plans for students.

Client Service Representative

H & R Block
12.2007 - 04.2021
  • Provided exceptional customer service to clients in fast-paced environment
  • Advised clients on the best products and services to meet their needs
  • Maintained and managed customer files.
  • Processed payments and reconciled cash drawer at end of shift.

Cashier

Wegmans
11.2012 - 08.2017
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.


Cafeteria Worker

Career Institute Of Technology
09.2010 - 11.2012


  • Followed all proper food handling procedures for prepared foods, ingredients and leftovers.
  • Cleaned and sanitized surfaces, tools, and equipment.


Billing and Reconciliation Specialist

Cigna Group Insurance
11.1996 - 07.2002
  • Prepared and sent out billing to companies for payroll deduction.
  • Processed payments and followed up with client on payment discrepancies.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress to bring accounts up to date.
  • Assisted in training new staff members on reconciliation processes and techniques.

Claims Processor

Aetna
09.1993 - 10.1996
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Managed workload and priorities to meet claim processing deadlines.
  • Processed medical claims and dental claims.
  • Cross-trained as a Customer Service Representative to provide support during peak season.
  • Utilized excellent analytical and problem solving skills to quickly and accurately assess insurance claims.
  • Followed up with customers on unresolved issues.

Education

Bachelor of Arts - Political Science

Millersville University of Pennsylvania
Millersville, PA

Skills

  • Extensive Customer Service experience
  • Time management and ability to multi-task
  • Flexible
  • Problem solving
  • Analytical
  • Solid team player
  • Self-directed learning
  • Verbal and written communication
  • Strong communication and interpersonal skills
  • Complaint resolution

Timeline

Retail Associate

Season's
05.2021 - Current

Paraeducator, Special Education

Easton Area School District
09.2017 - Current

Cashier

Wegmans
11.2012 - 08.2017

Cafeteria Worker

Career Institute Of Technology
09.2010 - 11.2012

Client Service Representative

H & R Block
12.2007 - 04.2021

Billing and Reconciliation Specialist

Cigna Group Insurance
11.1996 - 07.2002

Claims Processor

Aetna
09.1993 - 10.1996

Bachelor of Arts - Political Science

Millersville University of Pennsylvania

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Tammy Long