Tammy Longhurst
Safeway
TUCSON,AZ
12
years of professional experience
Dedicated professional with a background in customer service and operations management. Expertise in time management, money handling, and policy adherence, driving improved customer satisfaction and loyalty. Committed to fostering strong client relationships and ensuring a smooth operational workflow. Always leaving the customer with positive experience.
Work History
Sales Associate
1 Year 8 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Processed returns and exchanges following store policies, resolving customer issues effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Adapted quickly to changing priorities during peak hours, maintaining service quality under pressure.
Legal Processing Support
1 Year 9 Months- Review and process mental health documents for court proceeding.
- Reviewed Case files ensuring accuracy.
- Computer redactions of personal information such as social security numbers, addresses, dates of birth, and body camera footage of fatal accidents.
Owner
10 Years 8 Months- Developed and implemented efficient cleaning protocols to enhance service delivery and operational efficiency.
- Streamlined scheduling processes, optimizing workforce allocation for improved service coverage.
- Trained and supervised staff on best practices in cleaning techniques and customer interaction.
- Managed daily operations of cleaning service, ensuring high-quality standards and customer satisfaction.
- Established strong relationships with clients, addressing concerns promptly to maintain loyalty and retention.
- Managed day-to-day business operations.
Receptionist
1 Year 1 Month- Managed front desk operations, ensuring efficient handling of client inquiries and appointment scheduling.
- Coordinated communication between clients and attorneys, fostering strong professional relationships.
- Implemented office procedures to streamline daily operations and improve workflow efficiency.
- Maintained accurate filing systems for legal documents, enhancing retrieval speed and organization.
- Utilized legal management software to track appointments and client interactions effectively.
- Assisted in preparation of case files, ensuring completeness and accuracy for attorney review.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma
Associate of Arts - Accounting I & II
Associate of Arts - Paralegal Studies
Skills
Customer service excellence
Cash management
Money handling
Problem solving
Active listening
Multitasking strength
Dependable team player
Customer satisfaction
Listening skills
Regulatory compliance
Accomplishments
- Growing a business from myself to twelve employees
- Started as a cashier at Safeway moving into different departments to include Bookkeeping and Front end management
- Brought in 100 plus new customers.
Timeline
Sales Associate
Safeway
02.2025 - CurrentRead More
Legal Processing Support
Pima County Attorney's Office
05.2024 - 02.2026Read More
Receptionist
Doug Newborn Law Firm
03.2023 - 04.2024Read More
Owner
Busy Bees Cleaning Services
10.2014 - 06.2025Read More
Flowing Wells High School
High School Diploma
Read More
Pima Community College
Associate of Arts from Accounting I & II
Read More
Pima Community College
Associate of Arts from Paralegal Studies
Read More