Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy L. Young

Charlotte,NC

Summary

Experienced professional seeking a challenging position with a progressive organization. Excited to leverage acquired skills to drive success and growth. Eager to contribute to a dynamic team and make a meaningful impact. Ready to take on new challenges and advance career within a supportive and innovative environment. Expertise and passion for excellence will help achieve organizational goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Account Service Representative

Retirement Clearinghouse, LLC
10.2024 - 05.2025
  • Coordinated account activities simultaneously, maintaining regular engagement with clients.
  • Provided clarity on policies and options to clients.
  • Assessed different approaches to satisfy clients' expectations.
  • Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Guided clients through complex transactional processes.
  • Maintained up-to-date knowledge of product and service changes.

Team Leader (Emergency Services Division)

Concentrix Corporation/OnStar
01.2008 - 09.2024
  • -Direct manager of 10 Representatives and Manager on Duty for 25 or more Agents.
  • -Audit and approved employee time to ensure accurate payroll processing.
  • -Provide weekly coaching sessions and Quality Assurance feedback on calls.
  • -Communicate the company goals and vision to Agents.
  • -Assist Agents with the processing of Emergency Medical Dispatch calls.

Customer Service/Problem Resolution Representative II

Concentrix Corporation/OnStar
01.2000 - 01.2008
  • -Serve as shift point of contact for the department.
  • -Mentored new agents by providing call handling techniques.
  • -Processed high pressured calls; Stolen Vehicle, Missing persons, Suicides and fatalities while maintaining and adhering to policy and procedures.
  • -Act as a liaison with numerous Law Enforcement agencies throughout the United States and Canada and the subscriber.

Administrative Coordinator

Kelly Services/Family Dollar Headquarters
01.1999 - 01.2000
  • -Coordinated mass mailings of Employee Relations information and materials to all Family Dollar Stores in the United States.
  • -Performed filing, copying, and faxing.
  • -Directed inbound phone calls to the appropriate departments.

Group Service Representative

Fortis/John Alden Life Insurance Company
01.1994 - 01.1999
  • -Prepared and processed premium transactions.
  • -Reviewed and adjudicated medical and dental claim reimbursements.
  • -Assisted employers with routine benefit, enrollment, and underwriting questions.

Education

Bachelor of Science - School of Public and Environmental Affairs

Indiana University
Bloomington, IN

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Coaching and mentoring
  • Team supervision
  • Employee evaluation
  • Performance improvement
  • Leading team meetings
  • Giving constructive feedback
  • SMART goals

Certification

Advanced Certified Emergency Medical Dispatch Member 2025

Timeline

Account Service Representative

Retirement Clearinghouse, LLC
10.2024 - 05.2025

Team Leader (Emergency Services Division)

Concentrix Corporation/OnStar
01.2008 - 09.2024

Customer Service/Problem Resolution Representative II

Concentrix Corporation/OnStar
01.2000 - 01.2008

Administrative Coordinator

Kelly Services/Family Dollar Headquarters
01.1999 - 01.2000

Group Service Representative

Fortis/John Alden Life Insurance Company
01.1994 - 01.1999

Bachelor of Science - School of Public and Environmental Affairs

Indiana University

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Tammy L. Young