Tammy Malone - Field Service Director

Summary

Results-driven professional with a proven ability to solve complex problems and streamline operations to reduce costs and enhance organizational efficiency. Highly committed to maintaining superior quality in services and products. Known for loyalty, dedication, and a hardworking approach to achieving business objectives.

Overview

32

years of professional experience

Work History

Field Service Director

Printelect

New Bern, NC

06.1994 - 06.2025

Managed field service team in executing preventative maintenance schedules, minimizing equipment downtime.
Enhanced customer satisfaction by promptly addressing and resolving service issues.
Oversaw new equipment installations, maintenance, and upgrades, ensuring timely and quality completion.
Assisted in recruitment, performance evaluations, and disciplinary processes for field service personnel.
Developed and implemented operational policies, procedures, and inventory management systems to improve operational efficiency.
Managed inventory and project activity, ensuring projects were delivered on time, within budget.
Analyzed daily production reports and implemented best practices to increase productivity and reduce costs.
Provided and oversaw customer maintenance agreements to ensure comprehensive warranty coverage for client equipment.
Collaborated with sales teams to prepare, review, and execute sales order agreements, ensuring accuracy and compliance.
Managed full-cycle accounts payable and receivable processes, ensuring timely and accurate transactions.
Prepared, verified, and processed purchase orders in alignment with company procurement policies.
Oversaw inventory management for spare parts, optimizing stock levels for enhanced operational readiness.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Data Processor

Lockheed Martin

Fayetteville, NC

02.1993 - 02.1996

Accurately entered recipient address data into proprietary databases to generate machine-readable barcodes.
Played a key role in maintaining distribution efficiency by helping to ensure mail was properly routed to the appropriate recipients.

Skills

Project Management: Planning & Execution, Budget & Timeline Management, Risk Mitigation
Human Resources Support: Recruitment Coordination, Performance Management, Employee Development
Administrative Operations: Inventory Control, Reporting, Procurement Support

Finance & Bookkeeping: Accounts Payable/Receivable, Transaction Processing, Reconciliation
Software: [QuickBooks, Microsoft Excel, Microsoft Word and Filemaker Pro)