Tammy Marsden

• Maintains accurate contact information updates with healthcare providers and managed care plans within electronic health systems to ensure data integrity.
• Provide exceptional customer service, resolving issues promptly to improve patient and provider satisfaction.
• Collaborated with healthcare providers to facilitate smooth communication between patients and staff.

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• Coordinated Medicare beneficiaries and other interested parties of their rights and responsibilities as patients covered by the Medicare program.
• Managed patient inquiries, providing accurate information and resolving concerns efficiently.
• Entered patient demographic and insurance data into electronic medical record system.
• Prepares correspondence to physicians, facilities, and managed care plans as needed.
• Acts as a neutral liaison for beneficiaries, their families and /or their representatives.