Tammy Mattingly

• Optimized existing programs for enhanced performance by identifying areas for improvement and applying relevant modifications as needed.
• Enhanced user experience for clients through continuous improvements in program design and functionality.
• Distributed informational materials and enrollment forms to potential program users.
• Interacted with internal colleagues and external partners to more efficiently deliver Type program services.

Receive Farm Loan Applications and enter all information into system either by entering new customer or updating an existing customer and linking any-borrowers

Collect all loan processing information such as customer profile, current and past debt, id cross reference, alpha cross reference, cavers, subsidiary print and business file for the loan officer to start going over.

Prepare Incomplete, complete, and approval letters to mail to applicants

Collect and process farm loan payments and credit report fees along with fees associated with Secretary of State liens

Process information for Operating Loans, Microloans, Youth Loans, Farm Ownership Loans, Real Estate Loans and Guarantee Loans.

When doing Real Estate Loans, I prepare Transmittal of Title, Closing Protection Letter, Certification of Improvement, andLoanClosing Instructions

When doing Guarantee Loans, I prepare letters for the Lender, prepare the Conditional Commitment

Establish EFT for customers

File UCC Lien with Secretary of State and online lien searches

Can do Verification of Debt

Prepare Promissory Notes

Prepare Mortgages

Close loans and order funds in DLM

Keep records of Farm Visits, Security Instruments, Mortgages, and Customers Operating Review

Processed payments and updated accounts to reflect balance changes

Prepared new patient files and updated existing records with new personal, insurance and medical information

Handled telephone and in-person requests for assistance from new and established dental practice patients

Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies

Collected payments from patients and arranged payment schedules

Answered and managed incoming calls and emails

Verified, updated and entered patient information into system

Arranged documents for insurance claims

Maintained master calendar and scheduled be appointments based on provider availability

Demonstrated proficiencies in telephone, email, fax and front desk reception within high volume environment

Scheduled cleanings and other dental appointments for patients using Dentrix

Checked patients in and out , verified insurance and collected co-pays to keep business administration and financial records current

Processed all sales transactions accurately and promptly to preventing customer wait times

Operated cash register, collected payments, and provided accurate change

Welcomed customers, offering assistance to help find necessary store items

Completed daily recovery task to keep areas clean and neat for maximum efficiency

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency

Observed strict HIPPA guidelines at all times according to company policy

Set up appointments for physician visits and procedures

Pleasantly greeted each patient

Greeted callers with enthusiasm answering all phone calls by second ring

Scheduled and followed up on patients appointments, collected and processed patient payments and maintained patient files

Took messages from patients and promptly relayed to appropriate staff