Tammy Mccready
Auburn,IL
Summary
Resourceful Service Supervisor known for productivity and efficient task completion. Skilled in team leadership, customer service management, and conflict resolution. Excel using communication, problem-solving, and adaptability to ensure high-quality customer experiences and team cohesion.
Overview
7
7
years of professional experience
Work History
Public Service Supervisor
Illinois Secretary Of State
Springfield , IL
09.2023 - Current
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Delivered exceptional customer service and handled inquiries and complaints.
- Delegated work to staff, setting priorities and goals.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Built strong relationships with customers through effective communication skills.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Monitored daily performance of team members to ensure compliance with company standards.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Computed balances, totals or commissions to support accounting team.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
Public Service Representative
Illinois Secretary Of State
Springfield , IL
08.2020 - 09.2023
- Assisted customers with completing required documents accurately and timely.
- Adhered to departmental policies and procedures related to customer service practices.
- Developed strategies for providing exceptional customer service while maintaining efficiency.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Responded quickly to questions and inquiries via phone and email.
- Tested applicants with oral, written or practical tests, depending on licensing requirements.
- Performed data entry of client information into the database system.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Ensured that all customer requests were handled promptly and professionally.
- Evaluated applications and associated documentation to determine eligibility.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Participated in training sessions to remain current on company policy changes.
- Resolved customer complaints in a courteous and efficient manner.
- Provided assistance with general information, forms, applications, and services.
- Verified accuracy of all data entered into the system before submitting it.
- Trained new employees on department policies and procedures.
- Processed payments for various services and fees via cash, check, or credit card transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Springfield Clinic Pediatric and Adolescent
Springfield , IL
10.2017 - 08.2020
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with physician selection.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with doctors and nurses.
Education
High School Diploma -
Virden High School
Virden, IL05-1991
Skills
- Oral communication
- Influencing skills
- Knowledge of business English, spelling and commercial arithmetic
- Evaluating drivers and staff
- Customer care
- Logical thinking capability
- Ethics and integrity
- Staff guidance
- Strategic planning and execution
- Outstanding management skills
- Data-driven decision making
Timeline
Public Service Supervisor
Illinois Secretary Of State
09.2023 - Current
Public Service Representative
Illinois Secretary Of State
08.2020 - 09.2023
Customer Service Representative
Springfield Clinic Pediatric and Adolescent
10.2017 - 08.2020
High School Diploma -
Virden High School