Tammy McIntosh
Orange Park,FL
Summary
Diligent Claims Processor with expertise in merchant and fraud processes, specializing in claims procedures and ACH daily operations. Proven ability to meticulously review cardholder claims, ensuring accurate and timely communication of essential information. Exceptional attention to detail and strong time management skills facilitate effective handling of a high volume of claims. Committed to delivering highly accurate and thorough results while adhering to processing guidelines, consistently achieving error-free work.
Overview
9
9
years of professional experience
Work History
Claims Processor
USBankLocations
Orange Park, FL
10.2023 - Current
- Conducted regular audits to ensure compliance with company policies.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Fraud case processor analyze and investigate unauthorized and or erroneous transactions.
- Managed documentation and records to ensure compliance with company standards and regulations.
- Engaged in continuous professional development to stay updated on latest processing technologies.
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed transaction data to identify trends, contributing to strategic decision-making for operational improvements.
- Increased claim out put by 10% and strive to increase daily.
Patient Care Advocate
Kindred
Green Cove Springs, FL
10.2021 - 10.2023
- Participated in quality improvement initiatives aimed at improving overall patient experience.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assembled registration paperwork and placed identification bands on patient.
- Improved patient outlook and daily living through compassionate care.
- Explained various admission forms and policies, acquiring signatures for consent.
- Obtained informed consent and payment documentation from patients and filed in system.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Maintained clean and well-organized environment for client happiness and safety.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Facilitated communication between physicians, nurses, social workers, family members, and other stakeholders in the patient's care.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Implemented satisfaction surveys to facilitate way of growth and patient care quality to increase and aim for 100% satisfaction.
Cook
Kindred
Green Cove Springs, FL
08.2017 - 08.2021
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Resolved customer complaints regarding food quality or services provided.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Requested supplies and equipment orders, explaining needs to managers.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Received and stored food and supplies.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Checked quality of food products to meet high standards.
- Adhered to food safety standards when storing and preparing foods.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Set up and performed initial prep work for soups, sauces and salads.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Coordinated orders to expedite food from the kitchen according to cook time and delivery time.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Wrapped, dated, and labeled food items in storage for safety and freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintain patient satisfaction with ranges of 95% to 100%
Education
High School Diploma -
Liberty Central High School
Liberty, NY06-1995
Vocational - CNA
B.O.C.E.S
Liberty, NY06-1995
Skills
- Workplace safety
- Data entry proficiency
- Stress tolerance
- Daily reporting
- Office management
- Mail handling
- Bookkeeping
- Documentation skills
- Teamwork orientation
- Cash register operation
Accomplishments
- Achieved desired results through effectively helping and collaborating with managers and team mates to rewrite the Source of which explains into detail job title ACH missing load processing used to assist in training and working in this area processed through the bank.
Affiliations
- Reading
- Nature/Walker
- Animal lover
- Family time
- Music enthusiast
Spot Awards
Notable award for suggestion on how to make processing denials for claims in less steps to stream line work.
Acknowledgment for being a team player and support for overall moral of team.
Timeline
Claims Processor
USBankLocations
10.2023 - Current
Patient Care Advocate
Kindred
10.2021 - 10.2023
Cook
Kindred
08.2017 - 08.2021
Vocational - CNA
B.O.C.E.S
High School Diploma -
Liberty Central High School