Tammy Miller
Greenville,Kentucky
Summary
Top-notch Relationship Banker with a solid background in banking and management. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers of all backgrounds understand options and meet financial needs and goals. Passionate job seeker with strong organizational skills eager to secure Assistant Branch Manager position. Ready to help manager assistant with day to day activities and achieve company goals.
Overview
16
16
years of professional experience
Work History
Relationship Banker 11
Old National Bank
04.2015 - Current
- Resolve customer complaints and disputes through telephone or in-person interactions to maintain satisfaction and loyalty.
- Process customer transactions such as deposits, withdrawals, transfers, check cashing, statement requests, reconciling bank statements, and check orders.
- Provide comprehensive banking support by verifying customer identities, maintaining accurate records, updating account information, opening/closing customer accounts, providing loan applications, and ensuring the security of personal information through the CSS system.
- Provide personalized banking solutions to increase cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Cultivate strong customer relationships, interview customers to obtain information needed, and deliver excellent customer service.
- Collaborate with team members to improve overall performance, expand client base through referral generation, and achieve sales goals consistently.
- Assist customers in achieving financial goals by recommending suitable products and services based on their needs.
Banking Center Manager
Old National Bank
05.2010 - 04.2015
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Enhanced customer satisfaction by implementing efficient banking center operations and streamlining processes.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
- Followed internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee excellent service for clients.
- Spearheaded community outreach initiatives to promote brand awareness as well as establish positive connections with local organizations.
Assistant Bank Manager
Old National Bank
08.2008 - 05.2010
- Boosted employee morale through recognition initiatives, leading to increased productivity levels across the team.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Assist manager with day to day financial and bank processes.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Contributed to the achievement of financial goals by effectively managing budgets and controlling expenses within the branch.
- Optimized branch efficiency through periodic review of staffing levels, adjusting as needed based on transaction volume trends.
- Assessed employee performance and developed improvement plans.
Education
Associate of Applied Science - Banking
Madisonville Community College
Madisonville, KYSkills
- Financial Services
- Financial Planning
- Money Handling
- Cash Flow Management
- Customer Relations
- Computer Skills
- Recordkeeping requirements
- Cross-Selling Products
- Banking operations knowledge
- Customer Service-Oriented
- Loan Origination
- Employee Motivation
Timeline
Relationship Banker 11
Old National Bank
04.2015 - Current
Banking Center Manager
Old National Bank
05.2010 - 04.2015
Assistant Bank Manager
Old National Bank
08.2008 - 05.2010
Associate of Applied Science - Banking
Madisonville Community College
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