Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Tammy Minnick

Longview,WA

Summary

Dynamic professional with strong interpersonal skills, effective time management abilities, and problem-solving expertise. Eager to tackle challenges and contribute positively to a team environment, while continuing to grow and develop. Passionate about making a meaningful impact and driving success within an organization. Excited to thrive in a fast-paced, collaborative work environment that aligns with strengths. Additional job experience will be provided if requested.

Overview

35
35

Years of professional customer service

Work History

Security Site Supervisor

Northwest Enforcement Inc.
06.2023 - Current
  • Trained security workers on site-specified procedures.
  • Monitored and evaluated performance of security personnel and provided feedback to improve performance.
  • Recorded incident reports with detailed accounts of occurrences.
  • Screened vendors and contractors before granting access to restricted areas beyond the gate.
  • Coordinated with security personnel or other personnel on site to establish safety of visitors and staff.
  • Recorded daily gate log and badge count to each site on Excel Worksheet.
  • Completed shift handover reports and debriefed next shift upon arrival.

Head Cashier

Lowe's
10.2021 - 06.2023
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Alleviated customer service needs with policy-appropriate solutions.

Attendant

Twin City Laundry
07.2018 - 10.2021
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Opened and closed cash register by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Assisted with unloading and loading customer laundry items.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Helped customers with choosing appropriate machines, cleaning cycles and techniques.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Supported accurate records by recording laundry processes and transactions.
  • Responded to customer requests for products, services, and company information.
  • Opened and closed cash register by counting money, separating charge slips, balancing cash drawers and making deposits.

Education

A.A.S. - Business Technology

Gray's Harbor College
Ilwaco, WA
06.2018

Skills

  • Service excellence
  • Front desk management
  • Customer engagement in retail
  • Cash handling expertise
  • Reconciliation process management
  • Organizational management
  • Detail-oriented data management
  • Facility maintenance experience
  • Proficient typing skills
  • Office management
  • Proficient in Microsoft Word
  • Excel data analysis skills
  • Data access management
  • Skilled in ten-key calculations

Timeline

Security Site Supervisor

Northwest Enforcement Inc.
06.2023 - Current

Head Cashier

Lowe's
10.2021 - 06.2023

Attendant

Twin City Laundry
07.2018 - 10.2021

A.A.S. - Business Technology

Gray's Harbor College

Awards

President's List, 06/01/18, Achieved a GPA over 3.5 for Spring Quarter

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