Tammy Mitchell
Union,MO
Summary
Proactive Branch Manager and Business Owner with extensive experience in branch operations management, customer satisfaction, and financial oversight. Demonstrated success in optimizing resource allocation, enhancing service quality, and expanding market reach. Skilled in regulatory compliance, purchasing, and fostering collaborative team environments, bringing strong strategic planning and leadership to any role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Heritage Community Bank
02.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
Adjunct Professor
East Central College
10.2021 - 11.2022
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Boosted class participation rates by fostering a positive and collaborative learning environment.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Contributed to curriculum development efforts, ensuring content was up-to-date and relevant to industry trends.
Purchasing Agent and Master Scheduler
C2 Service Group, Inc.
01.2021 - 09.2021
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
Business Owner
T's Liquor Lane, LLC
07.2007 - 09.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
Education
Bachelor of Science - Accounting
Central Methodist University
Fayette, MO05.2004
Bachelor of Science - Business Management
Central Methodist University
Fayette, MO05.2004
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Strong team-builder
- Driven and Determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Purchasing and planning
Certification
Licensed Nail Technician - LaPlant School of Cosmetology
Bar Smart Certificate - Pernord Riccard
Timeline
Branch Manager
Heritage Community Bank
02.2022 - Current
Adjunct Professor
East Central College
10.2021 - 11.2022
Purchasing Agent and Master Scheduler
C2 Service Group, Inc.
01.2021 - 09.2021
Business Owner
T's Liquor Lane, LLC
07.2007 - 09.2020
Bachelor of Science - Accounting
Central Methodist University
Bachelor of Science - Business Management
Central Methodist University
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