Tammy Mobley
1026 Hickory Hill Road Turbeville,South Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Instructional Assistant
Clarendon County School District
08.2020 - Current
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Customer Service Representative Lead
SYKES
05.2011 - 03.2020
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Implemented company policies and procedures for professional, cohesive customer care.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Implemented customer service policies and procedures for consistent performance standards.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certificate - Medical Administrative Assistant Program
Professional Medical Training Center
Florence, SC05.2019
Associate of Arts - Business
Williamsburg Technical College
Kingstree, SC05.2016
Skills
- Group Dynamics
- Laboratory Monitoring
- IEP Adherence
- First Aid
- Student Safety
- Conflict Resolution
- Creating Safe Learning Environment
- Communication and Interpersonal Skills
- Administrative Office Support
- Team Coaching
- Issue and Complaint Resolution
- Federal Regulations
- Document Records Management
Timeline
Instructional Assistant
Clarendon County School District
08.2020 - Current
Customer Service Representative Lead
SYKES
05.2011 - 03.2020
Certificate - Medical Administrative Assistant Program
Professional Medical Training Center
Associate of Arts - Business
Williamsburg Technical College
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