Summary

Overview

Work History

Education

Skills

Timeline

Tammy Morris

Summary

Experienced and innovative senior leader, operational and project manager with a strong focus on delivering quality results. Skilled at building rapport across multiple levels and facilitating win-win solutions for organizations and clients. Demonstrated expertise in budget management, creating effective project plans, and fostering high performance work teams.

Overview

36

36

years of professional experience

Work History

Director, Shared Services

Alight Solutions

01.2021 - Current

Company Overview: formerly Aon, Hewitt, Exult
Responsible for leading a team of Operational and Project Managers implementing and delivering tax filing services to over 125+ clients
Responsible for supplier relationship management and service delivery across multiple third-party service providers
Formerly Aon, Hewitt, Exult

Director, Global Year-end Program Management Office

Alight Solutions

01.2017 - Current

Company Overview: formerly Aon, Hewitt, Exult
Responsible for supporting organization project management and leadership in delivering successful year-end services to payroll clients
Support developing, implementing and ensuring adherence to best in class year-end delivery strategies across 125+ clients
Responsible for supplier relationship management and service level adherence across multiple year-end third party service providers
Lead various year-end focused improvement efforts, support and manage continuous quality improvement efforts organizationally as well as mentor project managers
Formerly Aon, Hewitt, Exult

Project Manager

Alight Solutions

01.2014 - 01.2017

Company Overview: formerly Aon, Hewitt, Exult
Responsibilities included leading large year-end projects for fortune 500 clients, various payroll related process improvement and project efforts, mentoring junior project managers, and serving as a year-end lead for the organization’s SAP payroll clients
Formerly Aon, Hewitt, Exult

Delivery and Project Manager/Implementation Leader

Alight Solutions

01.2010 - 01.2014

Company Overview: formerly Aon, Hewitt, Exult
Responsibilities included leading new client implementations for payroll workstreams, supporting the sales model development, operational management and strategic visioning
Formerly Aon, Hewitt, Exult

Quality & Compliance Manager/Project Manager

Alight Solutions

01.2004 - 01.2010

Company Overview: formerly Aon, Hewitt, Exult
Responsible for advancing quality through design, tracking and interpretation of operational metrics as well as leading small to medium sized process improvement efforts
Duties also included mentoring and training of Quality Consultants, supporting Account Management with developing and leading client facing metrics and reporting, managing team responsible for Payroll Regulatory Research and Communications
Led development, implementation and education of leading indicator metrics and the application of quality assurance program
Formerly Aon, Hewitt, Exult

Call Center Manager

Alight Solutions

01.2002 - 01.2004

Company Overview: formerly Aon, Hewitt, Exult
Managed HR and Payroll call center operation with 70+ agents, analysts and managers
Implemented quality control functions that delivered reduced staffing and increased call forecasting; reduced annual budget by 10% through lean and cross skilling efforts
Formerly Aon, Hewitt, Exult

HR Benefits and Lead Payroll Analyst

International Paper

01.1995 - 01.2002

Delivered payroll and benefit services to various clients across multiple payroll platforms
Led annual projects around payroll and benefits

Accredited Tax and Financial Planner/ Office Manager

Charleston Financial Consultants

01.1989 - 01.1995

Prepared personal and corporate taxes, tax and financial planning services

Education

Accounting and Business Management

Northwest Mississippi Community College

01-1989

Skills

Payroll and Benefits Administration
Talent Development
Analytical Problem Solving
Project Oversight
Cost Management Expertise

Skillful Task Management
Leadership Development
Vendor Relationship Management
Proficient in Microsoft Office
Process Optimization Leadership

Timeline

Director, Shared Services - Alight Solutions

01.2021 - Current

Director, Global Year-end Program Management Office - Alight Solutions

01.2017 - Current

Project Manager - Alight Solutions

01.2014 - 01.2017

Delivery and Project Manager/Implementation Leader - Alight Solutions

01.2010 - 01.2014

Quality & Compliance Manager/Project Manager - Alight Solutions

01.2004 - 01.2010

Call Center Manager - Alight Solutions

01.2002 - 01.2004

HR Benefits and Lead Payroll Analyst - International Paper

01.1995 - 01.2002

Accredited Tax and Financial Planner/ Office Manager - Charleston Financial Consultants

01.1989 - 01.1995

Northwest Mississippi Community College - , Accounting and Business Management