Tammy Nithnikone
Shirley,NY
Summary
Adept at enhancing workplace efficiency and cleanliness, I significantly improved bakery operations at Nina’s Custom Cakes. My expertise in commercial cleaning and exceptional customer service skills have consistently elevated client satisfaction and team productivity. Leveraging detailed cleaning techniques and a collaborative spirit, I've contributed to creating positive and hygienic environments across various sectors.
Professional in hospitality management, known for maintaining high standards and achieving results. Extensive experience in overseeing housekeeping operations, enhancing service quality, and ensuring compliance with safety protocols. Reliable team collaborator with focus on achieving excellence and adapting to changing needs. Effective at leading teams and managing inspections to uphold cleanliness standards.
Experienced with team leadership and daily operations in housekeeping setting. Utilizes strong organizational skills to ensure consistent cleanliness and order. Knowledge of effective team management techniques that enhance service quality and efficiency.
Results-driven hospitality professional with extensive background in managing housekeeping operations. Consistently ensured top-tier cleanliness and guest satisfaction while fostering collaborative team environment. Known for adaptability and keen focus on detail and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Baking Assistant
Nina’s Custom Cakes
Farmingville, NY
02.2017 - Current
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
- Provided support during high-volume periods, helping the bakery meet increased demand and maintain quality standards.
- Contributed to team success by consistently meeting or exceeding daily production quotas set by management.
- Supported head baker in developing new recipes, resulting in an expanded menu offering for customers.
- Exceeded customer expectations through attention to detail in crafting visually appealing baked goods displays.
- Fostered a positive work atmosphere through effective communication and collaboration with fellow team members.
- Assisted with inventory management, ensuring adequate stock levels for all necessary ingredients and supplies.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Measured and mixed ingredients accurately to assist in baking process.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Customer Service Manager
Luxury Picnics
Coram, NY
01.2017 - 02.2024
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Delivered exceptional customer service, resolving complex issues and strengthening client loyalty.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Achieved individual sales goals and customer service goals.
- Increased customer service ratings significantly through personable service.
- Enhanced customer service through social media, addressing queries and concerns.
- Resolved customer service issues with timely and professional resolutions.
- Interacted with customers and employees to resolve customer service concerns.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Improved customer service ratings by addressing concerns promptly and professionally.
Housekeeper/Porter
McPeaks Assisted Living
Patchogue, NY
12.2021 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Gardener
Van De Wettering Greenhouses
Calverton, NY
05.2020 - 08.2020
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Improved plant health and garden vibrancy with regular, expert pruning and fertilization techniques.
- Maintained meticulous records of plant care, ensuring optimal growth conditions and timely interventions.
- Advised clients on seasonal plant selection, ensuring year-round garden interest and variety.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
Commercial Cleaner
Blood And Cancer Specialist
Riverhead, NY
03.2019 - 03.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Kept building entryway glass clean and polished for professional presentation.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
- Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
- Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Housekeeper
Jessica’s Cleaning Company
Hampton Bays, NY
02.2018 - 02.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
Education
Diploma -
Shoreham Wading River Highschool
Shoreham, NY06.2005
Skills
- Commercial cleaning expertise
- Detailed cleaning
- Expert cleaning techniques
- Cleaning & sanitation
- Problem resolution
- Call management
- Prioritization
- Assertiveness
- Excellent customer service skills
- Detailed oriented
- Fast paced environment
- Team player
Certification
Safety Serv Food Handler’s Certification
Timeline
Housekeeper/Porter
McPeaks Assisted Living
12.2021 - 12.2022
Gardener
Van De Wettering Greenhouses
05.2020 - 08.2020
Commercial Cleaner
Blood And Cancer Specialist
03.2019 - 03.2020
Housekeeper
Jessica’s Cleaning Company
02.2018 - 02.2020
Baking Assistant
Nina’s Custom Cakes
02.2017 - Current
Customer Service Manager
Luxury Picnics
01.2017 - 02.2024
Diploma -
Shoreham Wading River Highschool