Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tammy Norwood

Pearland,TX

Summary

Multi-talented Regional Manager with experience overseeing class A communities with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Regional Manager

ECI Groups
01.2017 - Current
  • Responsible for maximizing cash flow while directly preserving 5 assets of luxury apartment communities consisting of 1,565 units from lease-up to stabilized in Houston, Louisiana and Georgia markets.
  • Prepare annual operating budgets, monthly forecasts and quarterly variance reports.
  • Maintain properties at highest standards, achieving high economic occupancy, sales and physical occupancy, superior customer service, and excellent product quality.
  • Contribute to growing the company culture and creating an industry reputation as one of the top employers recognized by NAA.
  • Manage multiple projects simultaneously, ensuring deadlines are met.
  • Compiled reports on website traffic, conversions, and other metrics.
  • Perform regular inspections on buildings, common areas and vacant units, identifying necessary repairs to enhance asset.
  • Recommend property capital improvements based on detailed evaluations of current property conditions.
  • Partner with on-site team to improve NOI through rent growth and expense management.

Property Manager

Hills Properties
Pearland, TX
01.2007 - 01.2017
  • Responsible for maximizing cash flow and controlling expenses on the property
    while maintaining professionalism and providing exceptional customer service.
  • Responsible for hiring, training and performance evaluations.
  • Prepared annual operating budget, forecasting and quarterly variance reports.
  • Developed on on-going rapport with customers to preserve resident retention.
  • Established long long-term capital improvement plan for property, negotiate new
    contracts for improvements and develop existing contracts
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Office Manager

RoomStore Furniture
Stafford, TX
01.2002 - 01.2007
  • Directed and led customer service team for regional furniture company
    company.
  • Provided training to new hires on office policies and procedures.
  • Scheduled deliveries and fulfilled service request.
  • Processed credit applications and entered in required data into the company
    data management system.
  • Managed product exchanges.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Education

General Studies

Houston Community College
Houston, TX

Diploma -

Elsik High School

Skills

  • 19 years of property management experience
  • Team leadership & development
  • Proficient in forecasting, financials, variance, and budget reports
  • Customer service centered
  • Performance Management
  • Customer and Vendor Relations

Accomplishments

  • ECI's 2021 Community Manager of the Year.
  • Awarded Most Improved Property for property NOI growth of 13.8%.
  • Assisted in the development of a 378 unit restoration lease-up that earned the Community Choice Award from the local Parish.
  • Star Trainer for Texas portfolio.

Certification

  • Certified Pool Operator (CPO) | Pool & Hot Tub Alliance

Timeline

Regional Manager

ECI Groups
01.2017 - Current

Property Manager

Hills Properties
01.2007 - 01.2017

Office Manager

RoomStore Furniture
01.2002 - 01.2007

General Studies

Houston Community College

Diploma -

Elsik High School

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Tammy Norwood