Tammy Oakes
Fort Towson
Summary
Compassionate and dedicated professional with a diverse background in animal care, business management, and customer service. Experienced in kennel operations through previous work at the Humane Society, including feeding, cleaning, monitoring animal health, and providing enrichment. Currently pursuing a degree in Veterinary Technology, demonstrating a strong commitment to a career in animal care. Past roles as a casino Table Games shift manager and cleaning business owner have built strong organizational, multitasking, and leadership skills. Technologically adept with basic computer experience, reliable, hardworking, and passionate about animal welfare.
Overview
10
10
years of professional experience
Work History
Lead Office Coordinator
Groundhogs Construction
11.2023 - 11.2024
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Tracked records and documented progress of projects in the field to ensure efficient work performance.
- Communicated with city officials and Texas 811 locators to ensure safe and efficient project completion.
- Maintained communication with Crew Leads in the field to ensure productivity and client satisfaction.
- Managed inventory of office supplies, ensuring timely reordering to prevent shortages.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Table Games Shift Manager
Choctaw Casino & Resort
06.2022 - 11.2023
- Provided support during special events such as tournaments or VIP functions, ensuring smooth operations and exceptional guest experiences.
- Regularly reviewed surveillance footage for signs of suspicious behavior or potential risks to the casino''s assets.
- Focused on customer service skills, game knowledge, and policy compliance.
- Developed strong relationships with players to maintain their loyalty and encourage repeat visits.
- Improved employee performance with regular coaching, feedback, and performance evaluations.
- Ensured accurate reporting of shift activities to upper management in detailed end-of-shift reports.
- Ensured guest satisfaction by addressing any concerns or disputes promptly and professionally.
- Coordinated communication between floor staff, dealers, cage personnel, security officers for seamless operations during shifts.
Table Games Dealer / Supervisor
Choctaw Casino & Resort
01.2018 - 06.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming staff.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
Owner Operator
2 Sisters Cleaning Service
03.2015 - 01.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior Residential and Commercial Cleaning Service to customers.
Kennel Technician
City of Paris Animal Shelter
01.2017 - 12.2017
- Supervised daily care and feeding of kennel animals, ensuring health and well-being.
- Maintained cleanliness of kennel facilities, adhering to safety and sanitation protocols.
- Monitored animal behavior and reported any signs of illness or distress to management.
- Conducted regular assessments of kennel environment, identifying areas for improvement in comfort and safety.
Education
No Degree - Veterinary Technician
Penn Foster
Online05-2028
High School Diploma -
North Lamar High School
Paris, TX05-2004
Skills
- Leadership Courses
- Customer Service Training
- Excel Training Courses
- Administrative support
- Operations management
- File management
- Communication skills
- Problem solving
- Team leadership
- Staff training and development
- Documentation and reporting
- Animal care
- Cleaning protocols
- Pet handling
Timeline
Lead Office Coordinator
Groundhogs Construction
11.2023 - 11.2024
Table Games Shift Manager
Choctaw Casino & Resort
06.2022 - 11.2023
Table Games Dealer / Supervisor
Choctaw Casino & Resort
01.2018 - 06.2022
Kennel Technician
City of Paris Animal Shelter
01.2017 - 12.2017
Owner Operator
2 Sisters Cleaning Service
03.2015 - 01.2018
No Degree - Veterinary Technician
Penn Foster
High School Diploma -
North Lamar High School
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