TAMMY OLIVIER
Arvada,CO
Summary
Knowledgeable pharmacy professional skilled at helping pharmacist's complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies, and customers to resolve problems. Strong interpersonal and multitasking abilities. I have over 30-plus years in the medical and pharmacy setting, including supervisor, billing and collections, as well as IV pharmacy experience. I am currently working for Common Spirit, formerly known as Centura Health Care. My current role is a Patient Service Representative, with this role I check patients in, verify their insurance, confirm their information and help them with their paperwork. I also help with placing orders for the office and help place referrals for patients. Before this role with Common Spirit, I was an IV Pharmacy tech for the inpatient hospital.
Overview
24
24
years of professional experience
Work History
CPhT II and Patient Service Representative
Common Spirit
Lakewood, CO
09.2019 - Current
- Managed medication stocks, conducted counts, labeled products and maintained controls.
- Dispensed medications to patients in accordance with pharmacist orders.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Reviewed and monitored patient medication files and lab data in hospital setting.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Handled STAT IV orders on a nightly basis.
- Cycle counts to confirm accurate drug count.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
Lead IV Pharmacy Technician
CVS Pharmacy
Golden, CO
07.2017 - 09.2019
- Managed medication stocks, conducted counts, labeled products and maintained controls.
- Dispensed medications to patients in accordance with pharmacist orders.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Efficiently responded to voicemails from healthcare providers and customers.
- Reviewed and monitored patient medication files and lab data in hospital setting.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Ensured medications were delivered to facilities on time.
- Scheduling for staff.
- Help nurses with medication orders and lab results.
Collections Specialist
Quest Diagnostics
Denver , CO
05.2015 - 07.2017
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Recorded and updated customer personal accounts with accurate contact information.
- Met demands of busy collections group by performing high volume of daily calls.
- Recorded information about customers' financial status and collections status efforts.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Called Insurance companies to verify eligibility
- Handled appeals and resent to insurance for payment.
Certified Pharmacy Technician
Exempla Lutheran Hospital
Wheatridge, CO
04.2000 - 04.2014
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Compiled customer demographic, allergy and medical history background.
- Also, worked in the billing office to assist with claims processing and payments.
Education
Basic Business Certificate - Computer
DSU Training Inst.
Houston, TX09.1987
Skills
- Pharmacy Operations
- Drug Inventory Control
- Aseptic Techniques
- Problem-Solving Skills
- Proper Labeling Procedures
- Medication Storage and Labeling
- Inventory Management
- Patient Profile Setup
- Regulatory Compliance
- Chemical Handling
- Data Entry
- Customer Service
- Recordkeeping and Documentation
- Cleaning and Sanitizing
- Verbal and Written Communication
- Equipment Cleaning and Maintenance
- Insurance Billing
- Patient Paperwork
- Quality Assurance and Control
- Insurance Verification
- HIPAA Regulations
- Eligibility Determination
- Patient Intake
- Payment Collection
- Appointment confirmation
- Medicaid
- Scheduling appointments
- Medical terminology knowledge
Timeline
CPhT II and Patient Service Representative
Common Spirit
09.2019 - Current
Lead IV Pharmacy Technician
CVS Pharmacy
07.2017 - 09.2019
Collections Specialist
Quest Diagnostics
05.2015 - 07.2017
Certified Pharmacy Technician
Exempla Lutheran Hospital
04.2000 - 04.2014
Basic Business Certificate - Computer
DSU Training Inst.
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