TAMMY OWENS
Richmond Heights,OH
Summary
Experienced Health Information Management professional with over 20 years of healthcare experience. Skilled in Health Insurance Portability and Accountability Act, Electronic Medical Records, Regulatory and Accrediting Agency requirements and overall management of Health Information Management operations, including excellence in EPIC, Soaring, Med-Host, All Scripts, and e-Rehab Data. Strong positive leader with knowledge and tact to move departments of any size supporting the organizations mission and vision, resulting in positive employee engagement and employer return on investment.
Overview
15
15
years of professional experience
Work History
Site Supervisor
MRO
Norristown, PA
09.2019 - Current
- Manage 18 ROI Specialists in daily operations
- Manage time and attendance
- Provide staff orientation, education, and development through regular staff meetings, process improvement projects, proctor CRIS exam, and provide staffing coverage as needed
- Interview potential candidates, hire, train and mentor staff by coaching daily, leading performance reviews, offering constructive feedback, and quarterly one on ones with each team member
- Perform quality assurance, monitor staff productivity, and manage on-site workflow
- Respond to client and customer needs in a timely manner.
- Provide support to Management as needed. Engage in weekly client touch base meeting, and monthly QA review collaboration
Director, Health Information Management/Privacy Officer
Summa Rehab Hospital
Akron, OH
10.2017 - 09.2019
- Direct, plan, develop tactical and strategic plans ensuring effective work results
- Educate medical/clinical staff on HIPAA privacy and security rules including industry changes
- Investigate, track, report all HIPAA related items
- Perform quality reviews evaluating medical records integrity and compliance with regulatory/accrediting agency requirements
- Mentored Health Information Technology students through professional practicum as site preceptor
- Stark State affiliation providing preceptorship to students
Manager, ROI & Birth Certificates
Summa Health-Akron City Hospital
Akron, OH
01.2017 - 10.2017
- Manage 7 employees in Release of Information and Birth Certificates department
- Department serves as Custodian of Records
- Collaborate with legal counsel, key department management, and committees to maintain appropriate client privacy and confidentiality through consent/authorization forms, information notices, and materials reflecting current health requirements
- Attend court proceedings to testify on authenticity of medical record copies as required by law
- Provide staff orientation, education, and development through regular staff meetings, policy and procedure development, and process improvement projects
Regional Manager, Operations
CIOX Health
Alpharetta, GA
03.2014 - 12.2016
- Direct reports included 2 Area Managers and 38 ROI Associates in daily operations
- Company responsibilities included: build/retain client relationships; develop new business opportunities; establish and manage multiple full-service or clinic route accounts within district; introduce and market new products and services offered by Company
- Working knowledge of financial metrics driving Company's business, including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
- Carry out responsibilities in accordance with CIOX Health policies/procedures and applicable regulations
Manager, Health Information Services
HealthSpan (fka: Kaiser Permanente)
Brooklyn Heights, OH
07.2013 - 03.2014
- Managed 17 employees in daily operations of Health Information department and responsible for medical correspondence, error corrections, imaging, indexing and transcription
- Provided quality reviews to ensure integrity of scanned records; consultative and educational services to region regarding maintenance, content, release, and monitoring of medical record/health information; ensured flow of information to meet user needs; promoted compliance with regulatory/accrediting agency standards
- Assist with evaluation of electronic health record, interfaces with other software applications with continual upgrading across health system
- Implemented department behavioral/organizational development initiative aligning employee strengths supporting mission/vision. Hence, increased staff engagement
- Mentored Health Information Technology students through professional practicum as site preceptor
Manager, IP Imaging & Analysis HIM
Summa Health System - Akron Campus/St. Thomas
Akron, OH
06.2007 - 07.2013
- Managed 27 employees in daily operations of Health Information Management department
- Provided direction over daily operations of scanning, analysis and record review functions, physician delinquent record and penalty process, and ensuring high integrity of medical record through duplicate number merging process
- Developed tactical and strategic plans ensuring effective work results
- Centralized multi-campus staff while upholding effective operations of both areas
- Merged separate inpatient and outpatient areas for better staff utilization and increased efficiency
Education
Bachelor of Science - Management
Indiana Wesleyan University
Marion, IN2009
Associate of Science - Registered Health Information Technician (RHIT)
American Health Information Management Association
Chicago, IL2001
Skills
- Organized/Detailed oriented
- Problem Solver
- Operations Management
- Strong/Patient Preceptor
- Customer Service
- Team Player/Team Builder
- Cost Control
- Strong computer skills
- Train end users
Affiliations
- Notary Signing Agent - State of Ohio, 2021
- Certified Release of Information Specialist, 2021
- Notary Public - State of Ohio, 2018
- Credentialed Trainer - HIM, 2017
- Registered Health Information Technician (RHIT) - No. 47948 - National Registry Examination of the American Health Information Management Association, 2002
- American Health Information Management Association, Active Member, 2002-Present
- Northeast Ohio Health Information Management Association, Active Member, 2007-Present
- Board of Directors, 2010- 2012
- Gamma Phi Delta Sorority, Inc., Active Member, 2014-Present
- National Notary Association, Active Member, 2021-Present
Timeline
Site Supervisor
MRO
09.2019 - Current
Director, Health Information Management/Privacy Officer
Summa Rehab Hospital
10.2017 - 09.2019
Manager, ROI & Birth Certificates
Summa Health-Akron City Hospital
01.2017 - 10.2017
Regional Manager, Operations
CIOX Health
03.2014 - 12.2016
Manager, Health Information Services
HealthSpan (fka: Kaiser Permanente)
07.2013 - 03.2014
Manager, IP Imaging & Analysis HIM
Summa Health System - Akron Campus/St. Thomas
06.2007 - 07.2013
Bachelor of Science - Management
Indiana Wesleyan University
Associate of Science - Registered Health Information Technician (RHIT)
American Health Information Management Association