Tammy Parrott
Curtis,MI
Summary
Experienced professional in customer relationship management with a proven track record of enhancing customer service and satisfaction. Demonstrates strong communication and management skills, ensuring timely responses and effective issue resolution. Committed to building lasting relationships and improving overall customer experience.
Overview
23
23
years of professional experience
Work History
Professional Dog Walker
Self Employed
Petoskey, MI
07.2012 - 09.2025
- Delivered daily dog walking services for diverse breeds and sizes.
- Ensured safety of dogs during walks across various environments.
- Coordinated scheduling with over 25 pet owners weekly, conducting consultations on care services.
- Managed relationships with pet owners, including at-home visits, contracts, and billing arrangements.
Inside Sales Representative
AT&T Mobility
Petoskey, MI
01.2011 - 06.2012
- Developed strong relationships with customers through effective communication and sales process.
- Managed customer inquiries and resolved issues promptly and efficiently.
- Provided customers with product information, pricing and availability.
- Conducted product demonstrations to educate customers on features and benefits.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
Health Information Management Associate
Spectrum Health Hospital
Grand Rapids, Michigan
01.2003 - 10.2010
- Managed patient health records and ensured compliance with regulations.
- Assisted with data entry and maintained accuracy of medical information.
- Supported audits by providing necessary documentation and reports promptly.
- Retrieved requested medical records from offsite storage facilities when necessary.
- Responded promptly to requests from physicians or other healthcare professionals regarding patient's medical records.
- Maintained knowledge of current trends and best practices in Health Information Management.
Education
Associate of Science - Health Information Management
Davenport University
Grand Rapids, MI05-2003
Associate of Arts - Business Management
Davenport University
Grand Rapids, MI06-1982
Skills
- Professionalism and courtesy
- Client relationship management
- Multitasking and organization
- Complaint resolution
- Telephone etiquette
- Negotiation skills
- Adaptive team player
- Medical terminology
Timeline
Professional Dog Walker
Self Employed
07.2012 - 09.2025
Inside Sales Representative
AT&T Mobility
01.2011 - 06.2012
Health Information Management Associate
Spectrum Health Hospital
01.2003 - 10.2010
Associate of Science - Health Information Management
Davenport University
Associate of Arts - Business Management
Davenport University
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