Tammy Prescher
725 5th Avenue, Stevens Point,WI
Summary
Versatile professional with a strong background in claims processing, underwriting, and administrative operations. Proven ability to analyze complex data, ensure regulatory compliance, and provide exceptional customer service. Expertise in managing high-volume workloads, developing effective policies, and utilizing data analysis tools to drive process improvements. Adept at collaborating with cross-functional teams and communicating effectively with stakeholders to achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
Claims Management Information & Ops Specialist
Travel Guard
12.2023 - 03.2025
- Developed and maintained regular operational reports to track key performance indicators (KPIs) related to claims processing.
- Developed basic Power BI reports and dashboards to visualize claims data and provide interactive insights.
- Conducted quality assurance reviews of claims files to ensure accuracy, completeness, and compliance with established standards.
Underwriter
AIG
01.2020 - 12.2023
- Analyzed, selected, and priced risks, communicating detailed analyses and recommended actions to Sales teams and Broker contacts, resulting in informed decision-making.
- Serviced accounts within assigned territory, collaborating with Underwriting and Sales teams to ensure client satisfaction and retention.
- Analyzed and interpreted datasets, utilizing spreadsheets and pivot tables to identify trends and provide actionable insights from various reports.
Underwriting Analyst
AIG Travel Guard
12.2017 - 01.2020
- Conducted analyses of new and renewal submissions by utilizing financial models and various risk assessment tools with approval authority up to $500,000.
- Set up commissions, managed and maintained underwriting logs, prepared reports, reviewed account performance, adhered to underwriting guidelines, researched accounts as needed and provided recommendations for profitability improvement.
- Collaborated with Actuarial, Legal, Compliance, and Claims departments, ensuring alignment and efficient processing across functional areas.
Express Claims Adjuster II
AIG Travel Guard
07.2017 - 12.2017
- Evaluated and adjudicated travel claims, determining coverage eligibility and authorizing benefit extensions based on policy analysis.
- Interpreted and applied complex policy language, conducting thorough research and analysis to ensure compliance with all statutory and regulatory fair claims practices.
- Managed a high volume of concurrent claims, documenting all activities to ensure accurate and comprehensive claim files.
Private Client Group First Notice of Loss Handler
AIG
02.2016 - 07.2017
- Surpassed departmental service standards by efficiently assisting high-net-worth clients with personal lines claim setups, inquiries, and accurate call routing, consistently achieving a 94%+ call monitoring score.
- Effectively de-escalated complex customer interactions by actively listening to concerns, thoroughly assessing situations, and focusing on actionable solutions.
- Ensured accurate claim processing and regulatory compliance by precisely keying and assigning claims and preparing correspondence in accordance with state regulations.
Senior Administrative Assistant
WMC
01.2013 - 12.2015
- Conducted targeted opportunity searches, identifying Requests for Proposals (RFPs), Requests for Quotation (RFQs), and Expressions of Interest (EOIs) aligned with consultant specializations.
- Prepared, reviewed, and edited consultant reports, proposals, and presentation materials, guaranteeing accuracy, grammatical correctness, and cohesive messaging.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
Education
Philosophy, Religious Studies
University of Wisconsin Stevens Point
Stevens Point, WIEnglish Literature
Methodist University
Fayetteville, NCSkills
- Microsoft Office proficiency
- Analytical skills
- Problem-solving
- Critical thinking
- Organization and time management
- Regulatory compliance
- Customer service excellence
- Attention to detail
- Business and technical writing
- Multitasking
- Time management
- Teamwork and collaboration
Timeline
Claims Management Information & Ops Specialist
Travel Guard
12.2023 - 03.2025
Underwriter
AIG
01.2020 - 12.2023
Underwriting Analyst
AIG Travel Guard
12.2017 - 01.2020
Express Claims Adjuster II
AIG Travel Guard
07.2017 - 12.2017
Private Client Group First Notice of Loss Handler
AIG
02.2016 - 07.2017
Senior Administrative Assistant
WMC
01.2013 - 12.2015
Philosophy, Religious Studies
University of Wisconsin Stevens Point
English Literature
Methodist University
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