Tammy Pressley
Asheville,NC
Summary
Proven leader and adept problem-solver, I significantly enhanced customer satisfaction and product quality at HCA Mission Hospital - NC Division while leading the way in the enterprise for metrics. By spearheading the seamless transition to remote operations and instituting rigorous quality controls, I demonstrated exceptional adaptability and attention to detail, aligning with key skills sought by employers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Provider Data CVO & MSO Operations
HCA Mission Hospital
01.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Associate of Arts - Monetary And Economic Finance
University of North Carolina - Asheville
Asheville, NCAssociate of Applied Science - Medical Office Management
Asheville Buncombe Technical Community College
Asheville, NCSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Key Performance Indicators
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Multitasking Abilities
Certification
- Certified Medical Transcriptionist
- ICD-9 Coding Specialists
- Proficient in Echo & Cactus Provider Data Management Systems
Timeline
Manager, Provider Data CVO & MSO Operations
HCA Mission Hospital
01.2012 - Current
- Certified Medical Transcriptionist
- ICD-9 Coding Specialists
- Proficient in Echo & Cactus Provider Data Management Systems
Associate of Arts - Monetary And Economic Finance
University of North Carolina - Asheville
Associate of Applied Science - Medical Office Management
Asheville Buncombe Technical Community College
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