Tammy Ray

I assist in training employees. I am constantly working with customers. Make sure customer experience is exceptional. Handle complaints and make sure the guest leaves happy. Work with management to make sure we have a strong team and get things done correctly and on time.

• Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
• Planned, scheduled and assigned 5 driver routes and workloads.
• Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
• Liaised with bus maintenance staff to prepare for annual state bus inspections.
• Instituted school bus purchasing program to enhance and improve annual budgeting process while retiring and selling older buses for additional revenue.
• Provided recommendations to superintendent regarding changing school schedules and school cancellations due to weather conditions.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
• Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Responded to customer calls and emails to answer questions about products and services.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Assisted customers in a timely and professional manner.
• Met all call quality standards and daily quotas for first-call resolution.
• Developed a deep understanding of customer service principles and customer service best practices.
• Maintained message content, tone, and emotion as closely as possible.