Andrew Maravilla
Las Vegas,NV
Summary
Proficient in building strong customer relationships and resolving conflicts with empathy. Experienced in managing high-stress situations while ensuring optimal service delivery and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Kitchen Staff Member
Hot N Juicy
Las Vegas, NV
01.2026 - 04.2026
- Operated kitchen appliances efficiently, ensuring timely meal preparation during peak hours.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages or discrepancies.
- Collaborated with team members to streamline operations, improving workflow efficiency during high-demand periods.
- Implemented quality control measures to ensure consistency in food presentation and flavor profiles across menu items.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
Customer Service Representative
McDonald's
Las Vegas, NV
02.2025 - 12.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Collaborated with team to streamline order processing, improving service efficiency during peak hours.
- Handled cash transactions accurately, contributing to daily financial reconciliation processes.
- Monitored inventory levels, assisting in stock replenishment to maintain product availability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Representative
Las Vegas Premier Marketing
Las Vegas, NV
06.2024 - 02.2025
Warehouse Worker
Amazon
Las Vegas, NV
05.2022 - 05.2024
- Maintained accurate stock levels through regular inventory checks and reconciliations.
- Collaborated with team members to streamline order picking and packing processes.
- Adhered to safety protocols, minimizing workplace incidents and ensuring compliance.
- Assisted in training new employees on proper warehouse procedures and equipment use.
- Implemented improvements in workflow that enhanced overall productivity of operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
El Dorado High School
Las Vegas, NVSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Customer relations
- Interpersonal communication skills
- Sales closing
- Product and service knowledge
- Customer retention
- Client service
Timeline
Kitchen Staff Member
Hot N Juicy
01.2026 - 04.2026
Customer Service Representative
McDonald's
02.2025 - 12.2025
Sales Representative
Las Vegas Premier Marketing
06.2024 - 02.2025
Warehouse Worker
Amazon
05.2022 - 05.2024
High School Diploma -
El Dorado High School