Tammy Redifer
Kansas City,Missouri
Summary
Dynamic Call Center Supervisor with a proven track record at TruGreen, excelling in quality assurance and staff motivation. Enhanced team efficiency through strategic coaching and process improvements, resulting in increased customer satisfaction. Adept at analyzing performance metrics and fostering a collaborative environment, driving continuous development and success.
Overview
9
9
years of professional experience
Work History
Call Center Supervisor
TruGreen
01.2017 - Current
- Supervised daily operations to ensure adherence to service quality standards.
- Trained and mentored new team members on effective call handling techniques.
- Implemented process improvements that enhanced team efficiency and customer satisfaction.
- Analyzed call metrics to identify trends, driving strategic adjustments in team performance.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Patient Access
University Health
11.2022 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Oversaw compliance with educational regulations during the registration process for all programs.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
HIgbee HIgh
Higbee MO05-1997
Skills
- Call monitoring
- Quality assurance
- Coaching and mentoring
- Staff motivation
Timeline
Patient Access
University Health
11.2022 - 08.2025
Call Center Supervisor
TruGreen
01.2017 - Current
High School Diploma -
HIgbee HIgh