Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammy Reider

Columbus,OH

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Devoted pet counselor with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs. Diligent and hardworking pet counselor dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

State Of Ohio
Columbus, OH
09.2022 - 07.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Pet Counselor

Petland East Broad
Columbus , OH
11.2022 - 06.2023
  • Instructed pet owners on proper care techniques for their pets.
  • Educated clients about responsible pet ownership and preventive health care.
  • Counseled pet owners on various issues related to their animals' behavior or health concerns.
  • Maintained a clean environment in which all animals are housed safely and comfortably.
  • Managed daily operations such as scheduling appointments, ordering supplies, filing paperwork.
  • Promoted safe animal handling practices, offering care and enrichment to the animals in store.
  • Basic cash register experience.
  • Made sure to match the right animal to each and every customer that walked in our door.
  • Made sure to send all animals home with the 4 basic needs. Opened and closed store as lead. Opened and closed cash tills and took money to bank every night.

Education

Bachelor of Science - Animal Behavior And Marine Biology

Unity College
Unity, ME
02-2030

Associate of Applied Science - Medical Assisting

Kaplan College - Columbus
Columbus, OH
06-2009

Skills

  • Product Knowledge
  • Report Generation
  • Paperwork Processing
  • Data Entry
  • Consultative Sales
  • Sales and Marketing
  • Creativity and Innovation
  • Veterinary Support
  • Animal Nutrition
  • Animal Handling
  • Adoption Events
  • Adoption Procedures
  • Upselling
  • Inventory Control
  • Payment Processing
  • Written and Oral Communication Skills
  • Excellent Communication Skills

Accomplishments

  • I received #1 pet counselor in sales in my region with birds and small animals more than once.

Timeline

Pet Counselor

Petland East Broad
11.2022 - 06.2023

Customer Service Representative

State Of Ohio
09.2022 - 07.2023

Bachelor of Science - Animal Behavior And Marine Biology

Unity College

Associate of Applied Science - Medical Assisting

Kaplan College - Columbus

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Tammy Reider